Favour Adaeze Duke

With one year of hands-on experience as a dedicated Virtual Assistant, I have developed strong competencies in administrative support, customer management, digital communication, and organizational efficiency. My work is centered on helping busy professionals and business owners streamline operations, improve workflow, and maintain consistent productivity. Over time, I have become highly skilled in managing CRM systems, coordinating projects, handling client communication, and supporting marketing efforts across different channels.

A core part of my experience involves using CRM tools to maintain accurate customer records, manage sales pipelines, and enhance client engagement. I am comfortable navigating platforms such as HubSpot, Apollo, Freshdesk, and Zendesk, ensuring smooth lead tracking, follow-up, ticketing, and customer support. I understand the importance of timely responses, clear documentation, and data-driven decision-making, which positions me as a reliable support system for sales and customer-service teams.

Project coordination is also a significant area of my expertise. I work confidently with tools like Trello, Asana, http://Monday.com, Clockify, and Slack to manage tasks, communicate with teams, track progress, and meet deadlines. Whether assisting with workflow automation, updating task boards, or monitoring project milestones, I bring structure and consistency to every assignment.

In addition to projects and CRM work, I provide strong administrative support through calendar management, scheduling, appointment setting, and email handling. Using tools such as Calendly and Google Workspace, I ensure smooth coordination of meetings, reminders, and daily routines, allowing clients to stay focused on strategic priorities.

My experience also extends into digital marketing and telemarketing, where I engage in lead generation, prospect outreach, and basic campaign support. I have assisted with social media scheduling, cold and warm calling, audience research, and the preparation of marketing reports. These skills enable me to contribute to brand visibility and customer acquisition efforts.

Furthermore, I am adaptable and eager to learn, always exploring new tools to enhance productivity.

Overall, I bring professionalism, clarity, organization, and proactive support to every task. As a Virtual Assistant, my goal is to help clients work smarter, stay organized, and achieve their business goals efficiently while delivering excellent service at every stage.