Favor Yzraelle Green Nebrada Bonjoc

I was a team leader for a customer support team. My tasks included providing real-time support for agents, handling escalations, monitoring and ensuring high team performance. I was also a quality analyst and specialized in checking the quality of responses by customer service representatives, which included auditing accurate information, sentence structure, correct processes, and more. I have also had experience in handling emails, chats, and phone calls as a previous customer service representative. Some of my freelance experience includes email marketing, copywriting, and general VA.