Favio David Mejia Mejia

Favio David Mejia-/ Experience Procesor Aileen Garcia Home Loans 06/2020 - 03/2023 Advanced from receptionist to the procesing team by proactively seeking additional responsibilities and acquiring in-depth knowledge of the loan process. Managed end-to-end loan processes, including qualification, communication with realtors, insurance agents, title companies, buyers, and sellers. Negotiated with listing agents to secure seller contributions, reducing buyer's closing costs and enhancing overall client satisfaction. Collaborated with insurance companies to obtain favorable rates, resulting in cost savings for clients and increased sales. Streamlined the closing process, reducing turnaround time from 28 days to 10 business days, improving efficiency and client experience. Sales Representative Great Virtualworks 09/2019 - 04/2020 Demonstrated expertise in selling three natural health products: probiotics, omega-3, and vitamins. Consistently achieved a 60% close rate, surpassing sales targets and contributing to revenue growth. Handled inbound and outbound calls in Spanish and English, delivering excellent customer service and building strong relationships with prospects. Successfully negotiated discounts to secure sales of all three products, maximizing revenue opportunities. Maintained accurate records of sales activities, customer interactions, and sales metrics to identify areas for improvement and optimize sales strategies. Consistently generating an average daily revenue of $500 to $520 through effective sales techniques and customer engagement. Customer Support Representative Concentrix 04/2019 - 09/2019 Successfully upsold additional services, including cable, internet, and phone, to existing customers. Handled customer inquiries, answered questions, and resolved problems in a timely manner Conducted thorough needs analysis to identify customers' requirements and recommend appropriate service upgrades. Utilized persuasive sales techniques and objection handling skills to effectively promote additional services. Customer Service Rep/Team Lead Allied Global 03/2017 - 09/2019 Consistently recognized as a top performer while working in customer service, achieving outstanding results in meeting and exceeding customer satisfaction targets. Demonstrated exceptional communication skills and problem-solving abilities. Expertly addressed customer inquiries and concerns, consistently delivering prompt and effective solutions. Demonstrated a deep understanding of the company's products and services, enabling accurate and efficient assistance to customers. Cultivated strong relationships with customers through personalized and empathetic interactions. Recognized for exemplary performance and promoted to the role of Team Lead within one year of joining the company. Led a team of customer service representatives and successfully coordinated efforts to provide exceptional customer support. Skills Time management, Communication skills, Bilingual, Sales, Organizational skills, Problem Resolution, Analysis Skills, Sales and Negotiation, Results-Driven, Adaptability Languages English, Spanish Education Logistics engineering CENTRO TECNOLOGICO UNIVERSITARIO Bachelor of Science in Humanity Centro Cultural Sampedrano