Fauz Malik

Fauz Malik Address Lahore Pakistan Phone - E-mail-. Experienced in Technical Support, Project Management and Sales. An effective team player that thrives in fast paced environment that provides consistent challenges and opportunities for growth. Also a tech enthusiast and a tech-savvy. Skills Relationship building and management Sales expertise Configuration and management Project scope assessment Client training Technical issues analysis Salesforce Proficiency Work History 2023-06 - 2024-7 Insurance Billing Specialist Airrosti Rehab Centres. • Processed and managed billing for insurance claims, ensuring accurate and timely invoicing for policyholders. • Verified insurance coverage and collaborated with insurance companies to resolve discrepancies. 2022-08 - 2023-06 Account Executive TCP Software, Lahore • Built and strengthened relationships with new and existing accounts to drive revenue growth. • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships. • Maintained detailed records of billing transactions and ensured compliance with industry regulations and company policies. 2021-11 - 202208 Implementation Specialist 2021-04 - 2021-11 Technical Support Specialist TCP Software, Lahore • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs. • Assisted account executives with strengthening client relationships through targeted solutions. • Explained complex, technology-related issues in basic, understandable terms to clients. • Suggested solutions to developing problems during the project so that correct modifications could be made. • Implemented training initiatives by incorporating industry trends and collaborating with senior leaders. TCP Software, Lahore • Managed client queries via Phone, email, and chats. • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. • Assisted customers in identifying issues and explained solutions to restore service and functionality. • Kept records of customer interactions, processed customer accounts, and file documents. 2020-04 - 202104 Customer Support Representative 2018-10 - 2019-06 Competitive Esports Coordinator Western Union, ibex Global, Lahore • Team POC. Managed team in the absence of the supervisor. • Provide accurate, valid, and complete information using the proficiency. right methods and tools. • Ensured a positive Customer Experience Ultimately leading to to good Quality Assurance. Freelance - Zowie Extremesland & Dew Gamers Arena, Lahore • Continuously operated and administrated the event with a team. • Coordinated with related internal teams to ensure consistent messaging and information across the company. • Assisted with setting up, maintenance and updates of hardware provided for the event. Education Matriculation Divisional Public School - Lahore, PK. Intermediate Divisional Public School And College - Lahore, PK.