Faustina Okafor

Faustina Okafor Abuja | 309 Gold Street, Mabgobal Estates, Gwarinpa | --| LinkedIn |https://www.linkedin.com/in/faustina-okafor-4a9b99 SUMMARY -Professional and knowledgeable Administrative Assistant versed in administrative support and customer service. - Experienced Data Entry Specialist with Exceptional Accuracy and Efficiency - Highly efficient and accurate with strong planning, problem-solving and communication skills. EDUCATION Ebonyi State University – Abakaliki, Nigeria September 2004 – January 2008 BSC, Industrial Physics WORK EXPERIENCE Sales Realtor January 2020 – 2023 Pete- Claver Properties – Abuja, Nigeria -Collaborate with clients to understand their property needs, analyze their financial requirements and help them navigate the real estate market. -Use market knowledge and sales techniques to negotiate deals and close sales to meet revenue targets. Provide exceptional after-sales support to clients to enhance customer satisfaction. Senior Loan Officer August 2011 - August 2016 Self Reliance Economic Advancement, MFI – Niger state, Nigeria -Established and maintained relationships with clients, providing expert advice and guidance on loan products to help them achieve their financial goals. -Monitored loan portfolio performance and implemented strategies to reduce the rate of defaults by 20%. Awarded staff of the year, 2015 in office of 25 loan officers. Customer Service Representative October 2016 -January 2019 Etisalat telecommunications - Abuja, Nigeria -Provided excellent customer service to resolve an average of 50 inquiries per day, increasing client retention ratio significantly. -Demonstrated professional etiquette and manners to improve positive feedback and 5-star ratings by 50%. Improved customer satisfaction by 12% in three months. Administrative Assistant April 2019-Present Universal Basic Education Board - Abuja, Nigeria -Provided exceptional support to directors and coworkers, increasing the overall efficiency of the office by 30%. - Accelerated the appointment system by incorporating an interactive calendar, resulting in hassle-free appointment scheduling. VOLUNTEER ACTIVITIES Church Volunteer St John Catholic Church, September 2020 - Present - Increased youth attendance at church events by 10% after planning and implementing youth-based activities. - Provided excellent care to children ages 5 and under and informed their parents of daily activities, positive developments, and behavioral issues. - Raised four million naira through fund-raising efforts to donate to widows and less privileged on behalf of the congregation. VIRTUAL ASSISTANT (Freelance) 2021 - present Creative Writer, Translator and lead generator - Provided administrative support to various clients in industries such as e-commerce, real estate, and technology. - Managed email and calendar, scheduled appointments, and conducted research. - Translated documents and communications from English to Spanish and vice versa. - Wrote creative content including blog posts, product descriptions, and social media posts. - Collaborated with clients to create engaging and persuasive content that met their needs and goals. - Developed and maintained strong relationships with clients, resulting in repeat business and positive feedback. - Conducted market research to identify potential clients and developed targeted outreach strategies. -Tracked and analyzed outreach metrics to continuously improve the effectiveness of lead generation strategies. - Initiated contact with leads via email, social media, and phone, resulting in 40 new clients in 12 weeks SKILLS Sales, Customer Service, Project Management, Negotiation, Market Analysis, Communication, time management, Data Entry, Social Media Marketing, Grit & Resilience. INTERESTS Real estate investment, gardening, photography, cryptocurrency, team work, and building strong customer relationships. LANGUAGES Native- Igbo, English - Expert.