Faustina Esomchi Nwoga

Welcome to my page ❤️, I am Faustina Nwoga, a passionate Customer Support Specialist and Sales Professional who thrives on building relationships, solving problems, and making every customer interaction meaningful. With 3 years of experience, I’ve mastered the art of engaging customers, handling high-volume inquiries, and driving sales, all while keeping things smooth and efficient.

I don’t just answer questions; I create experiences. Whether it’s resolving complex issues, closing deals, or managing CRM systems like Salesforce, HubSpot, and Zendesk, I ensure customers feel heard, valued, and excited to come back. My secret? A mix of strong communication, problem-solving, and a customer-first mindset. These has helped me boost customer retention rate by 40% and resolve 90% of cases on the first contact.

Career Highlights:

◾ Sales and Customer Loyalty: Built lasting relationships, increased repeat business by 40%, and turned satisfied customers into loyal brand advocates.

◾ Tech and Support Expertise: Reduced complaint resolution time by 35% while handling 70+ daily interactions with a 98% satisfaction rate.

◾ CRM and Process Optimization: Managed leads, streamlined workflows, and improved conversion rates through efficient CRM administration.

I believe in constant growth and innovation, always refining my approach to exceed expectations and help businesses thrive. Whether working solo or collaborating with a team, I bring energy, dedication, and results.