Faustina Ekeh

Faustina Ekeh

$10/hr
Customer Service Representative/ Virtual Support
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Tartu, Tartuuma, Estonia
Experience:
4 years
Faustina I. Ekeh Phone number: (- (Mobile) Email address:- https://www.linkedin.com/in/ekeijeomafaustina/ LinkedIn: Facebook: https://www.facebook.com/ekeh.mariafaustina1 Address: 22-415 Raatuse, 51009, Tartu, Estonia (Home) About me: Motivated and result-oriented manager with professional experience in administrative and project management processes to provide data-driven solutions to businesses. Knowledgeable in business process optimization and technical management duties, responsibilities, and principles such as planning, prioritizing, requirements elicitation, work breakdown structure, value management, and activity coordination. experience working in diverse environments, individually and as a team member. WORK EXPERIENCE 2018 – 2020 Nigeria JUNIOR PROJECT MANGER ENUGU ELECTRICAL DISTRIBUTION COMPANY(EEDC) • Weekly sprints and standups were planned to refine problem statements and understand stakeholder requirements using Scrum. All feedback received from stakeholders was documented and reports were submitted to the Senior Project Manager. • Mapped out Process diagrams of the current and future state of the stakeholder's business needs and used Gap Analysis to understand our Business Solutions. • Managed a project assigned to the feeder department and delivered the project using MsProject to control and track the completion of the project increasing efficiency by 85% • Defined business requirements, assigned scope, and elicited requirements to ensure the creation of a project plan, and liaised with the development team to design a web system by coding and writing technical documentation. • Supported project leads on the feeder checks to expand the feeders to other service areas and maintained the logistics data on google docs. 2013 – 2015 Nigeria PROJECT SUPPORT ANALYST DYNACIL GROUP OF COMPANIES IN PARTNERSHIP WITH IMSG • Conducted reviews on tax remittances generated for dredgers and analyzed them using Excel and Google sheets. • Supported the analyst to create effective data visualizations, reports, and analytical solutions that provide our stakeholders access to insights into the business process. • monitored and evaluated the revenue generated in a quarter and submitted it to the finance department for verification and reconciliation. • Responsible to discuss presentations submitted for review to existing and prospective dredgers. • Reviewed and updated policies on dredging activities by the Imo State government to prospective dredgers and document their feedback using MsWord and improved government efficiency. Estonia BA SCHOOL PROJECT DEPARTMENT OF INNOVATION AND TECHNOLOGY MANAGEMENT • • • • Defined Business needs and Described the AS-IS and To-Be state of the business problem. Mapped out Process Diagrams of the Current State and The Future state. Created a Fish-bone Diagram and Problem Tree to describe the problems that the business case faced. Elicited requirements of the stakeholders and Documented them, Modeled the solution using Miro and UML Diagrams. • Produced Stakeholder Matrix to understand the capability of each stakeholder in the case. • Designed the solutions and mapped out its Metrics by measuring them based on Customer satisfaction and feedback received. 2022 – 2022 Espoo, Finland VOLUNTEER JUNCTION • • • • Supported participants with logistics and ensure full compliance with program rules. Assisted with email management and provided feedback support to participants. Anticipated participants’ needs and served as a liaison between participants and organizers. Provided support ancillary support services by registering participants, resolving queries, and ensuring the smooth running of the event using set workflows. • Facilitated communication between team members using tools such as Discord and Google drive, thereby ensuring quick resolution of complaints. EDUCATION AND TRAINING 2022 – CURRENT MASTER OF ARTS, INNOVATION AND TECHNOLOGY MANAGEMENT University of Tartu 2014 – 2019 BACHELOR OF TECHNOLOGY(BTECH), PROJECT MANAGEMENT TECHNOLOGY Federal University of Technology, Owerri 2012 – 2014 HIGHER DIPLOMA IN SOFTWARE ENGINEERING National Institute of Information Technology 2022 CERTIFICATE OF ACHIEVEMENT IN INTERMEDIATE REGRESSION IN R Datacamp 2020 – 2021 CERTIFICATE OF COURSE COMPLETION ON MOBILE DEVELOPMENT(ANDROID) Google Developers and Grow with Google DIGITAL SKILLS Microfost Office Application Developer Software Development Lifecycle Agile / Waterfall Project management (JIRA) Agile Team Center Reports Focus Goal Orientation Goal Setting Data Gathering, Business Process Documentation Data Processing, Data Visualization, Data Analysis Tools Zoom Microsoft Office ( Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams) Scru m MSproject MSvisio Google (Google Drive, Google Docs, Google Slides, Google Sheets, Google Meets, Google Trends) Excel Softskills Team-work Oreinted Excellent listening and communication skills Self Discipline & Self Control sion making, Problem analysis & Problem Solving Organizational and Planning Skill Deci
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