ATTAH FAUSTINA
--
Customer support specialist
Abuja, Nigeria
SUMMARY
Dedicated Customer Support Specialist with a background in sales and a strong track record of delivering
exceptional customer service. Skilled in problem-solving, active listening, and clear communication, ensuring
quick and effective resolution of customer concerns. Adept at using CRM tools to manage inquiries, track
customer interactions, and enhance satisfaction. Experienced in upselling and cross-selling, leveraging sales
expertise to improve customer retention. Currently expanding technical knowledge in cloud computing and
DevOps, aiming to strengthen troubleshooting and IT support capabilities. Passionate about creating positive
customer experiences and driving business success through outstanding service.
EDUCATION
PROFESSIONAL EXPERIENCE
Ebonyi state University
Sale Representative
Bachelor's Degree in Applied Microbiology
2021 – 2024
RFW| February 2023 - October 2024
SKILLS
Strong organizational and timemanagement skills
Exceptional communication and
interpersonal skills
Ability to work independently and as part
of a team
Detail-oriented and able to handle
multiple tasks simultaneously
Problem-Solving & Critical Thinking
Product Knowledge & Technical Skills
Empathy & Patience
CERTIFICATIONS
Customer Service Certification
Virtual Assistant Diploma
• Shared comprehensive brand and product knowledge to maximize
sales.
• Grew customer base by acquiring new customers and identifying
needs to deliver relevant product.
• Maintained productive relationship with existing customers through
exceptional follow-ups after sale.
• Cultivated long term relationships with clients to accurately quote
prices and terms achieving customer objectives.
Teacher intern
Hillcrest int'l school| January 2021 - November 2022
• Addressed student concerns with patience and empathy, ensuring
a positive learning experience.
• Actively listened to student needs and adapted teaching methods,
demonstrating strong interpersonal and problem-resolution
abilities.
• Provided clear and effective explanations to assist students,
enhancing communication and problem-solving skills.
•
Managed multiple tasks, including lesson planning, grading, and
student engagement, showcasing multitasking and time
management skills.
