Fatsani Stima

EXPERIENCE Managing Director : Walcom IT Solutions, Novemner 2017– Present

Responsible for:

1. Overall Manangement of the Walcom Business Needs

a. Network Administration and information Security

b. Mobile Telecommunications

c. Software Engineering

d. Web Design

e. Computer Security

f. Artificial Intelligence

2. Supervising all Technical assignments

TECHNICAL OPERATIONS : Walcom IT Solutions, 2017-to date Responsible for:

1. Strategic development of IT services,

2. Technical Management of IT and data Services

3. Design and implementation of IT Systems

4. Network Design and Administration

5. Developing and testing new technologies

6. Lead projects to improve and optimize sales, installation and service processes.

7. Customer engagement and Quality Assurance

CUSTOMERCARE EXECUTIVE: Airtel Malawi, 2006 – 2007

Responsible for:

8. Shift Team Leader,

9. User Support and Application Support

10. Complaint Handling

11. Monitoring Network Coverage

IT MANAGER : Greenwing Capital Financial Services, Dec 2007 – Nov 2017

Responsible for:

12. Infrastructure Management for 10 service centres

13. Network and Information security

14. E-mail administration and management

15. Active Director management

16. Hardware maintenance (PCs, printers,Network equipment)

17. Network monitoring and ISP liaison

18. Administration of Document Management System

Responsible for:

1. WAN,LAN,WLAN, Mobile network management

2. Disaster recovery management

3. Managing Network Security(Implementing strong cryptostystems)

4. Network Monitoring

5. Maintenance of network hardware

6. Email and proxy server Management

7. Running backups for files, router configurations and general network

8. Designing, variety of network equipment and software

9. Active Directory

10. Firewall Administration(Cisco ASA) 18. VPN Connectivity Design, Implementation and Administration

11. User Support

12. Installing and troubleshooting network cabling infrastructure

13. VPN connectivity design, implementation and support