ABEGUNRIN FATIMAH YETUNDE
- |-| Agege, Lagos State
PROFILE SUMMARY
Results-driven Customer Sales Representative and Data Entry Operator with Sure Mobile Network, achieved a
20% increase in inventory accuracy through effective stocktaking. Proficient in compiling detailed sales reports,
contributing to a 15% improvement in sales performance tracking. Skilled in data entry and efficient use of
softwares. Accomplished Computer Operator, ensured 98% accuracy in document typing and a 95% accuracy
rate in data entry tasks. Recently certified in problem-solving,troubleshooting, Excel, and customer service via
LinkedIn Learning.
SUMMARY OF QUALIFICATIONS
- Strong communication skills.
- Excellent problem solving abilities.
- Strong background in managing customer inquiries via phone,email and chat.
TECHNICAL SKILLS
-Proficient in google suit (Doc, Sheet , Gmail)
- Skilled in using CRM tools such as hubspot, slack and zendesk.
- Effective and detail oriented data entry expertise
- Solid organizational skill and attention to details.
WORK EXPERIENCE
CUSTOMER SALES REPRESENTATIVE/DATA ENTRY OPERATOR |Nov2022—Oct2023|
Network Limited, Lagos State.
Sure Mobile
● Handled inquiries and complaints, recommended and sold products to interested customers and
assisted in resolving product related issues.
● Compiled and submitted sales reports, tracking and reported stock shortage daily, ensuring daily
maintaining consistent product availability for customers
● Utilizeddataentrysoftwareefficiently,resultingina20%reductionindataprocessingtime,ensuring
prompt delivery and meeting deadlines consistently.
● Achieveda98%accuracyrateindataentrytaskswithinamonth,ensuringcompletenessandprecision
in records, enhancing data reliability and quality.
COMPUTER OPERATOR |March2022—Oct2022| BVM Medical Diagnostic Limited, Ogun.
● Typedandformatted200+documentswith98%accuracy,optimizingdocumentclarityand
organization, thereby streamlining data access and retrieval.
● Achieveda95%accuracyrateindataentrytasks,meticulouslymaintainingandupdatingrecords,
ensuring precision and completeness of information for seamless operations.
● Collaboratedwithteammembers,achievinga20%increaseintimelytaskcompletion,ensuringproject
deadlines were met consistently, and enhancing overall team productivity.
TRAINING/CERTIFICATION
LinkedIn Learning |2023|Problem-solving and Troubleshooting | Learning Excel desktop | Customer Service:
serving customers through text and chat
Certificate in Computer Training—First Class Computer Institute ,Ogun
|2022|
Data Entry Academy ---- Accounting hub |2024|
Zendesk — Foundational support learning path |2024|
EDUCATION HISTORY
●
Federal polytechnic, Ilaro
ND, Business Administration - Feb 2022
●
St. Anthony’s Int’l Secondary School, Ijaiye Ojokoro
Lagos
NECO — |2015|
