Fatima Turabin

I've been working in a call center industry for 4 years and running .Handled technical support and customer care service .Also did email and chat support. From agent and was promoted to a refund officer then subject matter expert then a team lead role ..Handling 24 people in a team .Doing series business review with clients and creating powerpoint presentation reporting team stats or performance .Also I'm conducting an final interview for aspiring applicants for several accounts in our company .
I don't have any issue in terms of attendance always motivated to work .I always start my prayer before starting my day .
Please see my experience below.
SUPERVISOR – July 2016 – Present
Account : The LADDERS ( Non- Voice- Back office Support )
Employers name – IOPEX Technologies

SUPERVISOR – April 2015 – June 2016
Account : FREEDOMPOP( Sprint )
Employers name – IOPEX Technologies

ACCOUNT REFUND OFFICER/POC /SME - August 2014- March 2015
Account : FREEDOMPOP
Employers name – IOPEX Technologies

CUSTOMER CARE/ TECH REPRESENTATIVE – November 2013 - July 2014
Account : FREEDOMPOP
Employers name – IOPEX Technologies

RETENTION REPRESENTATIVE- April 2013-October 2013
Account : XFINITY SIGNATURE SUPPORT (COMCAST )
Employers name – IOPEX Technologies

XFINITY SIGNATURE CHAT SUPPORT (COMCAST )- December 2012 –March 2013
Account : XFINITY SIGNATURE SUPPORT (COMCAST )
Employers name – IOPEX Technologies

TECHNICAL SALES REPRESNTATIVE- May 2012 –November 2012
Account : XFINITY SIGNATURE SUPPORT (COMCAST )
Employers name – IOPEX Technologies

TECHNICAL SUPPORT REPRESENTATIVE – October 2011 – April 2012
Account : Barnes and Noble
Employers name : Harte Hanks Philippines