Fatima Mel L. Gerasmio

Curriculum Vitae Name: Citizenship: Date of Birth: Marital Status: Children: Address: Skype ID: Mobile number: E-mail: Fatima Mel L. Gerasmio Filipino- Married 1 27 Paseo Annabelle, Maria Luisa Park, Banilad, Cebu City 6000 Philippines phattimaleal-- Education February 2018 - Present A1 - B2 German Language MY LANGUAGE CAFE Philippines June 2006 - March 2011 Bachelor's/College Degree in Nursing UNIVERSITY OF THE VISAYAS Philippines Registered Nurse Professional Experience ● Online English Teacher Mar 2012 - Present Name of company: Rarejob (Home-based) Industry: Education Specialization: Business communication Role: Lecturer Job Description: - Teach English to Japanese, Korean and Chinese students - Prepare and review the materials before class - Document the class details in student’s account ● Medical Billing representative Nov 2016 - Nov 2018 Name of company: WRS Health (Home-based) Industry: Medical billing Specialization: US Healthcare Role: Billing representative Job Description: - My primary task is to assist US doctors, our clients, in billing various medical insurances of their patients. - Creating the claims with correct information such as patient’s demographics, diagnosis and procedure codes as well as the facility where the service are rendered. - Communicate with the insurances to follow up on payments and inquire the status of the claims. - Posting the payments from the insurance. - Verify diagnosis and procedures done in patient’s chart ● Program Trainer Nov 2014 - Mar 2016 Name of company: Convergys Inc. Philippines (Cebu City, Philippines) Industry: Call Center / IT-Enabled Services / BPO Specialization: Training & Development Job Description: - Provide education through each training phase related to US healthcare. - Monitor the attendance of each trainee during the training phase - Send daily reports of the class activities and topics covered for the day - Create presentation materials for the class - Present class performance to managers every end of training phase - Guide each trainee during OJT phase to ensure quality of service - Participate in deliberation and discuss the performance of each trainee ● Customer Service Advocate Apr 2014 - Nov 2014 Name of company: Convergys Inc. Philippines (Cebu City, Philippines) Industry: Call Center / IT-Enabled Services / BPO Specialization: US medical insurance Role: Customer Service Job Description: - Inform healthcare providers of their patients’ benefit - Provide answers to claim inquiries - Research and investigate the root cause of claim denials - Advise healthcare providers of measures to reverse the claim denial Language Skills Deutsch English Filipino Learning Fluent Native Language Additional Skill and Information PROFILE/HIGHLIGHT OF QUALIFICATION: - Responsible and resourceful with pleasing personality - Eager to learn and be trained - Open minded and can easily adapt in environment - Able to multitask and detail-oriented - Proficient in using computer applications and web browsing