FatimaMediante
Social Media Manager
Extremely motivated to constantly develop my skills and grow professionally.
I am confident in my ability to come up with interesting ideas for
unforgettable marketing campaigns.
Contact
Experience
Phone
-
Email-
Address
Zamboanga City, Philippines
Education/Trainings-
2019 - PRESENT
Nature's Gift Garden Shop l Zamboanga City, Philippines
Manager/Owner
Manage social media marketing via facebook, instagram.
Create graphic ads via photoshop, canva and powerpoint.
Design company website via wix.
Design company branding.
Update product listing in online shops-shopee, facebook shop, tiktok shop, gogo express.
Prepare quotation/invoices and attend to customers inquiries via phone or messages.
Host weekly live selling via facebook live.
Bachelor of Science in Architecture
Western Mindanao State University
2008
Telus International
Mobility Customer Service and
Tech Support - Postpaid & Prepaid
2010
IGT InterGlobe Technologies
United Airlines North American Sales
-Ticketing - Travel Process
2011
IGT InterGlobe Technologies
United Airlines International Training
2012
2015 - 2018
SL Trading LLC l Al Barsha, Dubai, UAE
Admin and Operations
Screening phone calls, handling inquiries and requests.
Produce and distribute correspondence memos, letters, faxes and forms.
Organizing and attending meetings with clients and suppliers.
Prepare and monitor invoices, quotations and sales orders.
Research and creates presentations to be presented to clients. Handle multiple projects.
Prepare mock-ups for uniform design, logo and material specs presentation.
Create graphic designs for website and social media posting.
Designed company catalog.
Manage and monitor stock inventory and prepare monthly report.
Monitor production update with suppliers making sure quality and deadline is
met. Approving pre-production samples.
IGT InterGlobe Technologies
United Airlines International Training
EZR system
2012
2013 - 2015
Miles Tourism & Travel LLC l Al Jafiliya, Dubai, UAE
Office Coordinator cum Reservation Agent and Sales
TESDA ARMMLanguange Skills Institute
Basic Arabic Language & Gulf Culture
2022
DICT Region IX Basulta
Introduction to UI/UX Design
2022
DICT Region IX Basulta
Screening phone calls, handling inquiries and requests.
Handle tours reservations and visa applications
Design tour packages
Handle desert safari operations, designate drivers on daily tour schedule
Handle outsource services and negotiate contract rates with suppliers.
Conduct tour site/ hotel supplier visit.
Handle online marketing and design print ads.
Doing reception duty.
Maintain computer and manual filling systems.
Organizing and attending meetings with potential suppliers.
Prepare and monitor invoices and quotations.
ICanva - Foundations of Design
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FatimaMediante
Social Media Manager
Extremely motivated to constantly develop my skills and grow professionally.
I am confident in my ability to come up with interesting ideas for unforgettable
marketing campaigns.
Contact
Phone
-
Email-
Address
Zamboanga City, Philippines
Skills Summary
Photoshop
Canva
Microsoft Word, Excel, Powerpoint
Basic Indesign (UI/UX)
Peachtree / Sage System
Fastres (Apollo) and EZR (Shares) system
Experience
2010 - 2012
IGT Interglobe Technologies l Taguig City, Philippines
United Airlines Travel Process Associate
Customer support for international and domestic reservation.
Handles general clients and mileage plus members.
Handled queries regarding airline regulations, timatics and TSA guidelines.
Handles rebooking for cancelled and delayed flights and schedule change (irops)
Handles all types of itinerary. Uses Fastres (Apollo) and EZR (Shares) system.
Assist new hires for system navigation and product knowledge queries.
2008 - 2009
TELUS International PH l Taguig, Philippines
Client Business Analyst - Telus Canada
Performed all aspects of customer support, including basic technical support, and
providing details for products and services, contract terms and conditions and
partner services benefits.
Handles wireless mobile internet account.
Handled inbound sales duties, including order entry processing and fulfillment.
Resolved billing questions and disputes.
Handles loyalty and retention. Responds to customer’s concerns and suggest
options/ solutions to possible or current problems.
Monitor production update with suppliers making sure quality and deadline is
met. Approving pre-production samples.
Design & Creativity Skills
Analytical Skills
Negotiation Skills
2007 - 2008
Yang Eo Sarang English Alive l Makati, Philippines
Project Management Skills
Online English Teacher - Korean Students
Marketing Skills
Provides English tutorial for Koreans.
Provides daily one on one lecture.
Provides weekly progress report for each student.
Ensures great learning experience for student.
Online Exhibitor during Daegu English learning centers expo.
Administrative Skills
Interpersonal skills with various nationality
Problem solving skills
Able to perform well even under pressure
14 years customer service experience
2005 - 2007
Domestic Helper l Sha Tin, Hongkong
Language
English
Filipino
Nanny / Tutor to 7 yr old boy
Assist the child in his school subjects (English, math & arts) assignment
Responsible for the safety, discipline, and personal care of the child.
Accountable for creating a safe, structured, and caring environment.
Maintained calendar of appointments and daily activities.
Prepared nourishing meals and snacks.
Observed and monitored play activities.
Basic Spanish
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