FATIMA C. ESTRADA
12 Acacia Lane Palmera Heights Valley Golf Cainta, Rizal
Email:-Contact:-
SSS#:-
EDUCATION
Bachelor of Science in Nursing graduate
School: Southeast Asian College Inc
Top 7 among the batch (2003)
Registered Nurse
License #:-
Intravenous Therapist
Medical Transcriptionist
School: ITMC Training Center
EXPERIENCE
TECHNICAL SUPPORT RESENTATIVE ( June 2014 to Present)
Provides technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding
users through a step-by-step solutions. Solutions include, but are not limited to , resolving username and password problems,
verifying proper hardware and software setup, power cycling equipment, assisting with navigating around application menus and
troubleshooting email issues. Support will be provided by clearly communication technical solutions in a user-friendly, professional manner
Career Growth:
August 2014: Aside from a technical representative for telephony and dsl, became part of mobile and speedster(broadband stick).
December 2014: Became fibre technical representative. I handled issues for dsl, telephony, broadband stick, mobile and fibre.
August 2015: Chosen to become part of Fibre Specialist, Wave 1.
Handling level 2 issues for fibre cases such as reports, escalations, and troubleshooting with suppliers.
MENTOR Hinduja Global Solutions (April 2014 to May 2014)
Provides support and coaching to new agents to prepare them for taking in calls; side by side training to guide them on how to handle calls;
teaches them about soft skills, product knowledge, and compliance.
TECHNICAL SUPPORT REPRESENTATIVE Hinduja Global Solutions (August 2013 to Present)
Provides technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding
users through a step-by-step solutions. Solutions include, but are not limited to , resolving username and password problems,
verifying proper hardware and software setup, power cycling equipment, assisting with navigating around application menus and
troubleshooting email issues. Support will be provided by clearly communication technical solutions in a user-friendly, professional manner.
BILLING/CUSTOMER CARE REPRESENTATIVE Hinduja Global Solutions ( April 2013 to August 2013)
Provided customer sales and service for local, long distance, cellular, cable TV and internet for residential customers.
INBOUND SALES REPRESENTATIVE Results Manila Inc. (June 2012 to March 2013)
Shared agent. Handled accounts: 1. First National Bank of Omaha- financial sales account, acquisition department, interest customers to
apply for credit card; addresses benefits , questions and concerns. 2. Money Gram- assisting customers to transfer money to a person, pay
bills, and load a debit card. Act as a fraud analyst by identifying signs of fraud and educating customers to prevent it from happening. 3.
SiriusXM Radio Satellite- interest customers to sign up for a subscription.
MEDICAL TRAN: SCRIPTIONIST Trainee Cranium Solutions Inc. ( October 2011 to November 2011)
Transcribes dictation by physicians and other healthcare providers to document patient care. The incumbent likely need assistance to interpret
dictation that is unclear or inconsistent, or make use of professional reference materials.
PRIVATE DUTY NURSE freelance St.luke’s Medical Center (January 2007 to December 2011)
Render nursing care to one patient in hospital and in home. Administers medications, treatments, dressing, and other nursing services
according to physician’s measures to counteract adverse developments and notifies physician of patient’s condition. Directs patient in good
health habits. Gives information to family in treatment of patient and maintain of healthful environment. Maintains equipment and supplies.
Supervises diet when employed in private home.
CARDIOLAR STAFF NURSE St.luke’s Medical Center (May to November 2005)
Renders nursing care; administers medication, treatments, dressing and other nursing services according to physician’s
instructions and conditions of the patient. Observes, evaluates and records symptoms.
PERSONAL
Lives nad gew up in Cainta, Rizal. Single with one child. Religion is Church of Christ (Iglesia ni Cristo). Likes sports such as
volleyball and swimming. Height is 5’4 and weighs 140 lbs. Able to work in a fast-paced environment with minimum supervision.
REFERENCE
Jeffrey Jose Flores
Private Duty Nurse
St.lukes Medical Center-
Michael Aguila
Private Duty Nurse Director
Philomena Nursing Services-
Min Zapanta
Trainer/Director
ITMC Training Center-
Lorimel Villadelgado
Team Leader
Results Manila Inc-
Von Ryan Ramirez
Team Leader
Hinduja Global Solutions-
