Fatima Claudine Aranda
Professional Goals
Results-driven, team-oriented and motivated Administrative
Assistant seeking for a position wherein I can utilize my knowledge,
skills and creativity.
Get in touch!
Work Experience
Landline:
Agency Operations Assistant
AIA Philam Life | 2017 - Present
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Mobile:-
Email:-
Address:
Phase 3C Block 8 Lot 5 Tierra Grande,
Camella Homes Subdivision, Lawaan 1,
Talisay City, Cebu
Skills
- Customer Service
- Verbal and Written
Communication
- Time Management
- Database Management
- Problem-solving
- Presentation
Certificates
FLMI Level 1 Certificate
Career Service Professional
Eligibility - October 2014
- Manage team rosters, and support various employee management procedures,
such as performance management
- Assist the Zone Heads with managing the budget for the department,
including preparing and processing invoices and expense reports.
- Provides administrative support to the Visayas and Mindanao zone which
includes handling minutes of the meeting, travel booking, event venue
reservation, and prepare presentation materials for zone-wide events.
Branch Operations Assistant
Pru Life UK | 2014 - 2014
- Maintain daily workflow prioritization to ensure loans and withdrawals on target
closing list are being worked on accordingly
- Taking proactive steps to effectively manage customer expectations in order
to achieve overall customer service proposition
- Process new insurance policies, modifications to existing policies and claim
forms with various insurance brokers and/or underwriters
- Obtain information from field and project staff to verify the accuracy and
completeness of information on claims forms, applications and related
documents
Title Submissions Coordinator
Author Solutions Philippines Inc. | 2012 - 2013
- Organize and keep project files
- Proofreads and copy edits books that are sent to the online printer
- Checks if all books are within TAT to go live in our online vendors
- Performs tasks with care; is thorough. Make few if any errors. Checks work to
ensure accuracy and completeness
Service Desk
Accenture | 2011 - 2012
- Diagnose customer issues through process of elimination by asking probing
questions
- Provide hardware and software technical support to all US-based Accenture
employees
- Document issues appropriately based on existing guidelines
Academic History
University of San Carlos
Bachelor of Science in Management Accounting
October 2007 -October 2011
