Fatima Cangialosi
Palermo, Italy
Professional Summary
Motivated Web & Mobile Developer with a background in customer communication and public service. Strong foundation in front-end, combined with excellent communication and persuasive speaking skills developed through call center experience. Reliable, detail-oriented, and adaptable, with hands-on experience in a professional IT environment.
Technical Skills
• HTML5, CSS3, JavaScript, TypeScript ,basic Vue
• PHP / WordPress
• Git & GitHub
• Debugging and problem-solving
• Version control
Soft Skills
• Advanced verbal communication
• Voice modulation and persuasive speaking
• Active listening
• Client-oriented mindset
• Time management
• Team collaboration
• Public communication
Professional Experience
Call Center Operator - 7 months
• Managed outbound calls with clients
• Improved persuasive communication and voice modulation skills
• Built strong customer engagement strategies
• Handled objections and negotiated effectively
Universal Civil Service Volunteer - 9 months
• Supported administrative and organizational activities
• Assisted in community-based projects
• Developed teamwork and responsibility
• Improved organizational and time management skills
• Worked with diverse groups of people
Education
Diploma / Course in Web & Mobile Development
Languages
• Italian – Native
• English – [Intermediate / Upper-Intermediate – adjust]