Fatima Cangialosi

 Fatima Cangialosi Palermo, Italy Professional Summary Motivated Web & Mobile Developer with a background in customer communication and public service. Strong foundation in front-end, combined with excellent communication and persuasive speaking skills developed through call center experience. Reliable, detail-oriented, and adaptable, with hands-on experience in a professional IT environment. Technical Skills • HTML5, CSS3, JavaScript, TypeScript ,basic Vue • PHP / WordPress • Git & GitHub • Debugging and problem-solving • Version control Soft Skills • Advanced verbal communication • Voice modulation and persuasive speaking • Active listening • Client-oriented mindset • Time management • Team collaboration • Public communication Professional Experience Call Center Operator - 7 months • Managed outbound calls with clients • Improved persuasive communication and voice modulation skills • Built strong customer engagement strategies • Handled objections and negotiated effectively Universal Civil Service Volunteer - 9 months • Supported administrative and organizational activities • Assisted in community-based projects • Developed teamwork and responsibility • Improved organizational and time management skills • Worked with diverse groups of people Education Diploma / Course in Web & Mobile Development Languages • Italian – Native • English – [Intermediate / Upper-Intermediate – adjust]