Fathurrahman Alif Fahrezi

An experienced Operations and Customer Service professional with a passion for streamlining and improving efficiency. Comfortable working in remote setup with minimum supervision. Highly knowledgeable of Cloud and Saas tools.

My previous role was as Operations Manager in the Onboarding department where I managed 8 subordinates to process and maintain client onboarding quality with a pace of 10-15 clients onboarded daily and also I built an internal ticketing system using Jira for other departments to submit requests to our department.

Before this, i was the team leader for the Customer Service and Operation department where i managed 15 subordinates, in here i managed the training schedule of our new clients using tools such as Calendly, and Zapier to automate the trainee assignment process and maximize our training availability. I also used to analyze customers' tickets and call traffic to improve our customer service quality.

For the past 3 years, I have been working remotely with minimum supervision while maintaining the punctuality of the team I managed.