Fathima Rumana

Rumana Thajudeen Summary Experience -- No 36/5B Perera Place Dehiwala-Mount Lavinia, Western Province Skilled and dedicated virtual assistant with proficiency in a wide range of business and communication skills demonstrated by more than 2 years of experience in the business administration. Excellent in research, lead generation and related field with great technical skills. Outgoing, resourceful and compassionate to client needs to provide support, quality of work and service. Project Manager Doto Studio (Kimp.io) • Markham, Ontario 07/2020 - Present The main point of contact for Kimp clients and represent the company to each of the clients that they serve. Receive client briefs and assist designers by converting them into a condensed, easy to understand format. They also clear any doubts with clients on behalf of designers while working on their tasks. Make sure graphic design requests are executed efficiently, based on each client’s requirements, and within the scheduled project timeline. Keeping tasks in scope and on time. Follow internal processes and ask for clarification as needed. Remain in constant contact with team members to ensure that tasks are executed as required. Troubleshoot any issues that arise, by looking into resolutions or contacting team members for support and encouragement to anticipate and be prepared for common issues that might arise, but to also be ready and willing to take initiative should anything unpredictable arise. Make sure that projects are completed accurately, per the client’s brief. Review all files before submitting to your Team’s clients. Account assessment and request management to ensure that our customers use Kimp regularly. Work with your client base to ensure each customer adds more subscriptions as needed. Retain customers for a minimum of 3 months and work towards achieving clients' design goals and deliver service that warrants 4-5 star reviews. Contact & Data Acquisition Specialist and Researcher TFC Marketing • Miami, Florida 04/2019 - 07/2020 Researching the potential leads the business and their contact details Assistance to account managers with a variety of research projects Identify the URL from the provided list, find CMO/CEO for the URL associated company Utilize third-party tools to identify decision-maker, establish the first name last name of point contact Input all the relevant data into the cold leads sheet Further google searchers are needed on complex contacts Organize and manage spreadsheet Quality control of leads Research Assistant (Project Basis) Pharma Analytics • London, England 01/2019 - 12/2019 Lead Generation of Potential Clients Manual validation of Life Science data Research of Life Science related companies, data, and potential point of contacts Spreadsheet Organization and Management Other Administrative Tasks Upon Needed Content Writer A Pass Educational Group, LLC • Union Lake, Michigan 11/2018 - 09/2019 Create education content to high school students grade band 9-12. Edit and proofread the content before the submission. Create quizzes and tests time to time upon needed. Fact-checking the content and creating image illustrations to describe complex situations. Skills WordPress Web Research Lead Generation Tools Asana Google Sheet Google Form Data Entry Canva Editing and Writting SPSS Statistics Klaviyo Socialbee 17hats Education Lead Generation Microsoft Office Trello Hubstaff Google Docs Zapier Data Mining Proofreading SEO Talent LMS MailChimp Clickup Basecamp Bachelors in Biomedical Science, Malaysia Management and Science University 02/2020 Completed with 3.46 GPA. Awarded certificate for participating in scientific writing & Publishing Research Workshop done by SLAAS, Earth & Life Science in Collaboration with Faculty of Science, University of Colombo. Languages English Sinhala, Sinhalese Tamil