Fathi Al Riyami

FATHI AL RIYAMI OBJECTIVE STATEMENT Contact Phone - Email- Address 144 Al Hail, Muscat Expertise Strategic project management Influential negotiator Agile methods Project Management Operations management Business intelligence analysis and solutions Business planning Project scheduling Workflow planning Motivational leadership style Negotiation Ability to prioritize Human resources best practices Microsoft Office Suite As a highly dynamic and globally-recognized business development and management leader with a wealth of cross-cultural experience, I bring a diverse skill set in leadership, project management, and multilingual communication to drive significant results and propel organizational growth. My mission is to leverage my expertise and strategic vision to quickly identify and solve complex challenges while ensuring clear and effective communication in both English and Arabic. With a proven track record of building and leading high-performing teams that consistently exceed expectations, I thrive in fast-paced, dynamic environments and am committed to delivering exceptional outcomes for your organization. As a natural problem-solver and innovative thinker, I am confident that I can help take your organization to the next level. Let's work together to achieve success! Experience Cosmic Surrounding for Business (OMAN) Ad-hoc projects Business Development Manager 01/2021 to current As a Business Development Manager, my role was to identify and pursue new business opportunities that could drive growth and revenue for the organization. Leveraging my understanding of industry trends and client needs, I developed and implemented strategies that effectively aligned with the organization's goals and objectives Prospected for new clients by attending events, conferences, making cold calls, and arranging meetings resulting in a 7% increase in business avenues. Cultivated relationships with senior decision-makers, including CEOs, CFOs, CMOs, and VPs, by identifying solutions to address their organization's needs. Conducted in-depth research and analysis to develop effective negotiating strategies and positions, while evaluating potential risks and estimating partners' needs and goals. Leveraged strong communication and presentation skills to effectively convey complex information to diverse audiences, including stakeholders, partners, and clients. Coordinated with cross-functional teams, including marketing, sales, and customer service, to ensure seamless execution of business development initiatives. Monitored and analyzed market trends, competitor activity, and customer feedback to identify new opportunities for growth and innovation. Consistently exceeded sales targets and business development goals, earning recognition for outstanding performance and contributing to the company's bottom line. Modern College of Business & Science (MCBS) 06/2013 to 12/2020 Administration in HR and Admin dept With over 8 years of experience in providing comprehensive administrative services. My expertise includes managing projects, overseeing facilities and properties, negotiating with vendors, coordinating logistics, and developing policies and procedures. I am an excellent communicator with strong leadership skills and the ability to manage and supervise personnel while ensuring safety and maintenance. Manage a 100,000 OMR budget without going over budget since 2013. Coordinate all aspects of facilities maintenance, including repairs, custodial, and grounds activities. Ensure safety and maintenance while supervising personnel and keeping track of budgets. Assist in fire evacuation drills and placing policies and procedures. Oversee fire systems and ensure maintenance of all fire equipment is conducted on time. Coordinate, manage and ensure that all PACDA requirements are met. Manage, coordinate, and track monthly travel requests for over 190 faculty and directors. Create short and long-term plans that include operational, organization, and financial aspects. Implement and monitor all support services. Develop and maintain procedures and practices related to all administration matters. Develop policies and procedures for the organization. Manage operating budget, performance analysis, and generate detailed reports to support management decision-making. Maintain a database and meetings schedule for all service providers and contractors. Cosmic Surrounding for Business, Inc. (US) Sales Manager 10/2011 to 06/2013 In my role as the Sales Manager, I was responsible for overseeing the development and execution of highly effective integrated sales plans, while also managing and allocating the associated budgets. Additionally, I provided exceptional leadership to a team of talented professionals, ensuring that they were equipped with the necessary training and resources to support our sales efforts. To drive sales growth, I developed a comprehensive sales strategy that was tailored to the unique needs of our organization. I also created a suite of innovative tools and resources that helped our sales team achieve unparalleled success in the field. Through my dedicated efforts and unwavering commitment to excellence, I was able to achieve remarkable results and drive impressive revenue growth for our organization. Developed and executed integrated marketing plans and related budgets while training and managing support teams. Created a comprehensive sales strategy and implemented it successfully. Analyzed sales performance against plans to determine effectiveness. Conducted meetings with key clients to maintain and develop relationships. Identified and understood clients' business needs and objectives, and developed a business strategy. Delivered effective powerhouse presentations to local corporate and international clients. Guided the day-to-day activities of the sales team. Worked closely with the product management team to define marketing materials and programs. Ensured adherence to brand guidelines in all marketing activities across the company. Supervised portfolio revenues and volumes against planned targets. Configured the organization's first Customer Satisfaction Index to evaluate performance ratings. Increased sales by 8% over 12 months through targeted content marketing campaigns. HSBC Oman 11/2007 to 09/2009 Business Development Officer With a proven track record of success as a seasoned Business Development Officer, I have developed a reputation for my ability to expertly align clients' visions with the products and services offered by the bank. Through my exceptional skillset in cultivating and maintaining productive client relationships, I have become proficient in analyzing customer requirements and recommending tailored solutions that effectively address their specific needs. My versatile and goal-oriented techniques have enabled me to consistently drive growth for the bank and surpass monthly targets. As a natural communicator and leader, I thrive in team environments, fostering a positive and collaborative work culture that encourages success. My strategic approach to business development, combined with my unwavering passion for driving results, empowers me to deliver exceptional outcomes that consistently exceed expectations. Opened a minimum of 11 new corporate accounts with an average deposits of OMR 15,000 per month each account. Expanded, maintained, and promoted productive client relationships with new and existing customers. Consistently exceeded monthly targets by at least 8% with versatile goal-oriented techniques. Analyzed prospective customers for loans and determined the appropriate candidate. Conducted meetings with clients and stakeholders resulting in securing new business for the bank. Exhibited exceptional knowledge of various banking and loan products and associated policies. Coordinated with team members, ensured customer satisfaction, and provided required information and services. Communicated and negotiated with potential clients concerning business banking policies. Expanded HSBC Oman products and services to local and international businesses. Increased HSBC corporate clients' awareness and usability of HSBCNET smart banking system. Developed new business opportunities for HSBC with international clients. Maintained a high level of customer satisfaction and ensured that each customer experience was personalized and professional. Community Research Foundation's New Vista Crisis Center (CA) 12/2003 to 10/2007 Office Manager In my capacity as an office manager, I was entrusted with the critical responsibility of ensuring the seamless day-to-day operations of the center. I worked closely with organization directors and supervising office staff to optimize productivity and efficiency by overseeing and managing all aspects of general office operations. My focus was on ensuring that our team was equipped with the necessary tools and resources to perform their duties effectively. I took pride in my ability to navigate complex situations with ease and took a proactive approach to problem-solving, ensuring that any issues were addressed in a timely and effective manner. This ultimately enabled the center to operate smoothly and efficiently. Through my unwavering dedication to delivering exceptional results that exceeded expectations, I earned the reputation of a trusted leader and valued member of the team. I remained committed to maintaining this reputation by continually striving for excellence. Oversaw general office operations and managed relationships with vendors and service providers, ensuring timely invoicing and payment. Negotiated with clients for back-billing, recovering millions in unpaid bills. Established an internal communication strategy that effectively coordinated several departments across the state. Allocated tasks and assignments to subordinates, monitored their performance, and implemented innovative solutions to streamline process procedures. Updated patient information on the United Behavioral Health system and processed and secured coverage approvals from Kaiser Permanente and the U.S. Veterans Affairs (VA). Ensured compliance with health and safety policies and updated the United Behavioral Health system and data for U.S. Veterans Affairs. Provided regular management briefs and business strategy on the U.S. Veterans Affairs. Key Achievements: Successfully back-billed several insurance companies, resulting in recovering millions in revenue. FootAction USA, Inc. Assistant Manager 05/1999 to 06/2003 As an Assistant Manager at FootAction USA, I played a crucial role in supporting the store manager to ensure the smooth day-to-day operations of the store. This included overseeing customer service, inventory management, sales, and team management. I was responsible for ensuring that the store had adequate staffing and that team members received proper training to provide excellent customer service while keeping the store clean and organized. Additionally, I helped to develop effective sales strategies, exceeding sales goals by analyzing store data and providing detailed reports to the manager. My efforts contributed to the overall success of the store and helped to maintain a positive and productive work environment. Demonstrated effective communication and critical-thinking skills resulting in high levels of customer satisfaction and meeting merchandising, operational, sales, stocking, and visual expectations. Expertly learned and shared knowledge of products and trends to tailor solutions to customers’ needs. Oversaw day-to-day business operations and effectively resolved any issues that arose. Planned and managed operational corporate policies and strategies. Developed business models that validated return on investments and met customer needs. Ensured that all required statistical reporting was completed and disseminated appropriately. Created and implemented a new task force within resulting in increased productivity and efficiency. Directly recruited and provided training to meet company requirements. Oversaw quality control and performance management. Performed business development and train-the-trainer customer service training. Demonstrated expertise in retail, sales, and team management. Performed daily and weekly cash flow analysis and accounting. Education Bachelor of Science in Information Technology (B.S. IT): University of Phoenix, USA 13/09/2007 Certification Project Management (Franklin University, Ohio USA) 05/11/2014 Media Relation Live Oman TV interview ( Innovative & Emerging technologies) Active contacts ( Oman Observer, Faces, Times of Oman) Press releases ( Oman Observer, Blogs, Voice of San Diego, San Diego Union Tribune) Membership/Committee MCBS Examining committee Oman Gone Digital