Experience
Social Media Specialist
Present
Social Media Management
Graphic Design
Content Creation
English Trainer
FATHEENA FAWZI
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Objective
A Social Media Enthusiast
who is hungry for success.
I have significant experience
in creating graphics, content
and establishing customer
relationships.
An Online Freelancer who
believes in the power of
Customer Service and always
ready to exceed expectations.
2018-Present
TESDA-BARMM Language Skills Institute
General American Accent Training
Cross-Cultural Awareness
Customer Relations Manager
2016-Present
UPWORK
Escalations Support
Customer Service-Phone & Email
CRM Management - Payment Processing
Sales Verification
Chargeback Management
General Virtual Assistant to the client
Lead Generation Specialist
2016 - 2017
Lexington Law Credit Repair
Appointment Setting - Outbound campaign
Team Leader
-
Reliance Solutions International - Makati City
Overseeing a team of 30 Sales Representatives
Monitoring and keeping track of performances
Coaching Duties and providing feedback
Training new agents
Quality Assurance
Customer Support / Sales
-
Amberbase Solutions Philippines, Makati City
Sales campaign
Customer Service / Billing
Delivering high lead conversion rates
Ranked as Top Agent for 6 consecutive months
Highlights of Qualification
Over 8 years of experience in the BPO industry
Experience in managing a sales team
A master in Customer Service
Resourceful Team Player
Innovative problem-solver who can generate workable
solutions and resolve complaints
Analytical / Researching Skills - ability to asses a
situation, seek multiple perspectives
I love learning first hand and I am ready to dive into a
great work. I am most definitely an ambitious
self-starter.
Training
American Accent and Culture
2007
GQE Center, Zamboanga city
Call Center Training
2007
GQE Center, Zamboanga city
Leadership Training
2013
Reliance solutions intl, Makati city
Virtual Assistance Training
2017
Filipino Virtual assistance
Character references:
FAIDA H. LATIP
Training Supervisor
TESDA BARMM Language Skills
Institute
Zamboanga, Philippines
-
SOLINDA SEAN
Operations / Country Manager
One Corporate Center
Metro Manila, Philippines
-
English Language & Culture
2017
TESDA-BARMM Language Skills Institute
Education
Alison Online University
Diploma in International Tourism
and English Studies
Universidad de Zamboanga
Secondary Education
Ateneo De Zamboanga
Primary Education
2016 - 2017
2001 - - 2001
