Fasunmade Adesola

FASUNMADE FOLASHADE ADESOLA Address: Block 2, Aduloju Street, Agbowo Area, Iwo Road-Ojoo Express, Ibadan, Oyo State Phone:- Email:-Languages: English, Yoruba PROFESSIONAL SUMMARY Results-driven and customer-focused Customer Service Representative with over 5 years of experience in customer relations, management, and education. Adept at handling inquiries, resolving complaints, and providing exceptional service. Strong ability to manage teams, communicate effectively, and optimize business operations. Passionate about enhancing customer satisfaction and improving service efficiency. SKILLS & COMPETENCIES ✓ ✓ ✓ ✓ ✓ ✓ ✓ Excellent communication and interpersonal skills Strong problem-solving and conflict-resolution abilities Ability to handle high-volume customer interactions professionally Skilled in customer relationship management (CRM) Effective time management and multitasking skills Ability to work under pressure and meet deadlines Team leadership and coordination WORK EXPERIENCE Manager Buymore Kitchen, Ibadan | 2023 – 2024 ✓ ✓ ✓ ✓ Oversaw daily kitchen operations, ensuring efficiency and compliance with hygiene standards. Supervised and trained staff to improve customer interaction and service delivery. Managed inventory, supplier coordination, and financial records. Handled customer complaints and implemented solutions to enhance satisfaction Customer Service Representative Buymore Bakery, Ibadan | 2022 – 2023 ✓ ✓ ✓ ✓ Assisted customers with inquiries, complaints, and product recommendations Managed online and in-person customer orders, ensuring prompt delivery. Processed payments, refunds, and exchanges while maintaining accurate records. Collaborated with the management team to improve customer service strategies. Kitchen Assistant Blossom Delight, Ibadan | 2017 – 2020 ✓ Assisted in food preparation and ensured adherence to safety and hygiene protocols. ✓ Provided support in handling customer orders and managing kitchen operations. ✓ Assisted in stock organization and inventory control. Class Teacher Blessedminds Academy, Onihale, Ogun State | 2016 – 2017 ✓ ✓ ✓ Developed lesson plans and provided individualized support to students. Fostered a positive learning environment through effective classroom management. Conducted assessments and provided feedback to students and parents. EDUCATION B.Ed in Educational Management (In View) University of Ibadan Secondary School Leaving Certificate Nuwarudeen High School, Oke Bola | 2016 First School Leaving Certificate Amazing Grace School | 2006 HOBBIES ✔ Traveling ✔ Reading ✔ Cooking REFERENCES Available upon request.