FASTINE NDATI
VIRTUAL ASSISTANT AND SOFTWARE TESTER
SUMMARY
A committed virtual and administrative Assistant with experience in content creation, AI
training, and transcription. Knowledgeable about handling high-level administrative tasks
and organising communication and schedules.
• Skilled in QA/software testing and data annotation.
• Streamlined communication system by utilizing project management tools, resulting in a
30% quicker response time to client inquiries while resolving administrative needs swiftly.
PROFESSIONAL EXPERIENCE
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Remote Virtual Assistant and Software Tester
Upwork, Utest and Private Contracts
Jan 2023 - Present
• Attained administrative productivity through managing complex calendars, travel
management and meeting schedules for several clients using time management
techniques and research, ensuring 90% task completion.
• Improved communication responses by email management and task completion on
time, which boosted 60+ customer reviews and satisfaction.
• Resolved project delivery schedules by employing tools, e.g Trello, Asana for effective
work management and project tracking, thereby increasing productivity by 25%
• Saved accessibility and accuracy of more than 100 data records through the
simplification of administrative, record-keeping and document organisation processes.
• Created, reviewed and formatted more than 40 written deliverables, reports and
presentations using Google Workspace, Canva and Microsoft Office to produce highquality business and company materials to win appraisals.
• Executed functional and usability testing for mobile and web applications by identifying
and reporting bugs in 100 test cycles, improving the quality of products before release.
• Confirmed and recorded bug fixes in enhancing product dependability and
guaranteeing problems were fixed, reducing errors by 50% or above.
• Reported 12 valuable bugs and 6 quality reviews of products, which levelled up
customer recognition and received a silver ranking of functional testing.
Administrative & Client Support Specialist
Damanya Services
July 2019 - Nov 2022
• Coordinated document organisation, data entry, and record keeping, maintaining
accurate information for effective administrative processing of 100+ documents per
week.
• Facilitated direct communication with clients by holding weekly feedback sessions;
this approach was used over ten times, doubling sales in three months and fostering
client loyalty.
• Provided technical/computer support to more than 200 customers, enhancing
customer satisfaction and promoting repeat business.
• Resolved operational efficiency with a minimum 30% decrease in response time
through the simplification of email, calls, WhatsApp, scheduling, and client
communication systems.
• Planned vendor and partner relationships through record keeping, which led to more
efficient marketing and service delivery collaboration.
• Coordinated record management and reporting, which ensured data openness and
accuracy for customer billing and purchase records.
EDUCATION
Diploma in Mechanical Engineering
Marwadi University
Nov 2022 - May 2025
Certificate in Computer Application
East Computer College
Nov 2018 - Jan 2019
High School Certificate
Chavakali High School
Feb 2014 - Nov 2017
SKILLS
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Project & Task Coordination by using Asana, Trello, and ClickUp to manage and prioritise
projects.
Document Review, editing and presentation, maintaining accuracy
Communication tools using Zoom, Meet in virtual/remote team collaboration
Administrative support in Email and Calendar management, Travel, Scheduling, Research
Confidential Information Management & Professional Discretion
Computer proficiency in Ms Office Suite & Google Workspace
AI Data Annotation, Transcription and prompt verification for LLM training.
Software Testing in usability and functional testing.
Languages: Fluent in English and Swahili.
TRAINING & CERTIFICATIONS
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Virtual Assistant - ALX Africa
Foundations of Project Management - Coursera
Software Testing - Simplilearn and Alison
Generative AI – Coursera
Ms Excel Essentials - Uniathena
Python & Web Development - Harvard Online, Coursera
AWARDS & RECOGNITION
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Outstanding Student Performer Award (Mechanical Engineering).
Best Project Fair Participant – Mechanical Engineering.
Mathematics contest participant.
Software tester silver ranking.
