Fashanu Seyi Japhet

 S E Y I F A S H A N U Area 2 London Street, Niger state, Nigeria -. - EDUCATION University of DundeeUnited Kingdom, 2020 Master of Letters in International Security Federal University of Technology minnaNigeria, 2018 Bachelor of Science in Electrical/Electronics Engineering Areas of Expertise: Anti Money Laundering | Compliance | Project Management | Customer Service | Quality Assurance | Service Delivery | Campaigns | Product Management Financial crime specialist, Compliance officer and Technical Service Delivery representative with 7+ years of industry experience. Accomplished at anti money laundering, customer success management , highly experienced in leading and developing dynamic teams with proven ability to learn, lead, mentor and motivate employees to provide superior Service while promoting the company’s culture and values. WORK & LEADERSHIP EXPERIENCES Economic and Financial Crimes Commission Nigeria Anti Money Laundering February 2018/February 2023 Responsible for gathering/sourcing, analyzing, evaluating and disseminating intelligence on money laundering activities including terrorist funding. Ensure maximum intelligence gathering and investigation against cybercrimes including identity theft and love scam. Compliance desk officer of Nigerian Financial Intelligence Unit. Conduct thorough and well-documented interviews with relevant parties such as witnesses, victims, and subjects to ensure a complete and detailed understanding of the case at hand. Utilize a broad range of investigative techniques and tools to conduct investigations of economic and financial crimes, including intelligence gathering, analysis, and court testimonies. One.org, Nigeria CampaignerApril 2017/March 2018 Engaged policy makers and community leaders to drive change and increase awareness of key issues. Developed and executed plans for campaigns, stunts, and recruitment activities while monitoring and driving community engagement. Led campaigns against extreme poverty, advocating for policies that prioritize poverty reduction and improve access to basic necessities. Promoted access to healthcare and prevention of preventable diseases, while advocating for gender equality, youth employment, and quality education. Bet9ja Nigeria Customer Service SupervisorNovember 2017/March 2018 Ensure maximum client satisfaction by providing exceptional and personalized service, enhancing client satisfaction ratings Served as the first point of contact with the customer to support their query and utilized knowledge of merchandise to recommend and/or cross sell services to customer(s). Assisted with modifications and detailed explanation of accounts while ensuring utmost protection of confidential and sensitive information and materials. Delivered an exceptional customer service to all customers and supervised the efficient and timely service delivery to all customers Provided comprehensive advice and support to customers queries and possessed sound product knowledge Identified support and training needs, taking responsibility for the improvement of teams performance in the business process. Strengthened and improved team KPIs using positive interaction, and team building exercises. Niger state VIO vehicle inspection computerized center Technical Staff November 2016/October 2017 Staff mentoring and project management Assisted staff support team in preparing computerized inspection VOLUNTEER SERVICE Ministry of housing and urban development. February 2016/ October 2016 Intern urban planner • Developed and maintain urban & rural planning, zoning and regulatory documentation • Managed projects timeline School Sport/Athletics for Kids. March 2018/ September 2018 Youth mentor • Built a good healthy relationship with a middle school helping with mental and physical improvement in sport activities • Encouraged and earn 100+ volunteers during the mentorship program