Faruk Sadiku

Faruk Sadiku - •-• Customer Service • Business Analysis Project Management PROFESSIONAL EXPERIENCE Slovenian Kosovo Pension Fund LLC • Pristina, XK • September, 2014 – Present Customer Service Specialist ● Solid 5 years of work experience working as Customer Service for the finical institution Slovenian-Kosovo Pension Fund. ● Creates and conducts telephone calls to set an appointment with respective clients ● Creates and conducts follow up meetings, phone calls, e-mails and letters in manner to either conclude a contract or expand existing client’s portfolio ● Assists in the development and implementation of marketing and sales plans as needed, provides timely feedback to the Management of the Company ● Monitored customer preferences to determine focus of sales efforts, Direct and coordinate activities involving sales of services ● Initiates and coordinates development of action plans to penetrate new markets. Resolve customer complaints regarding sales and service EDUCATION International Business Collage in Mitrovica (IBCM) • Mitrovica, Kosovo • 2010 - 2014 Specialization in Sales and Marketing TECHNICAL SKILLS Microsoft Office Suite •IT essential • Cisco Certified Network Associates (CCNA) 1