Farrah Mae Cabanday

Farrah Mae N. Cabanday October 27, 1981 Block 16 Lot 17,19 Fushia St. Camella Homes, Cagayan de Oro City Married-- PERSONAL DATA Multi-skilled and creative AB Mass Communication graduate; trained in the BPO for more than 10 years; has a keen eye for detail and a mindset of excellence and integrity. WORK EXPERIENCE Administrator Nightingale Home Nursing LLC Dubai, UAE January 2017- January 2018 Supervising administrative staff and dividing responsibilities. Manage phone calls and correspondence (e-mail, letters, packages etc.) Submit timely reports and prepare presentations/proposals as assigned. Create and update records and databases with personnel, financial and other data Customer Service Administrator The Driver Fleet Vehicles Management Dubai, UAE November 2015- November 2016 Submit timely reports and prepare presentations / proposals as assigned directly to the managing director / owner. Provided exceptional support to managers and co-workers which increased overall efficiency by 30%. Introduced a user friendly electronic filing system which reduced file retrieval time by 30% Sales / Receptionist / Administrator Assistant Akshay Software Technologies Ltd. Dubai, UAE October 2012- March 2014 Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails Route qualified opportunities to the appropriate sales executives for further development and closure Answer, screen and forward any incoming phone calls while providing basic information when needed Organize and schedule meetings and appointments Customer Service Agent Safer Driver Dubai, UAE August 2009 - August 2012 - Answers and calls new and existing client for sales and booking reservation. - Provide customers for specific inquiries/information for services offered by the company. - Dealing with the customers complaints. BPO Handles phone support to clients all over US; ensures high customer satisfaction and first call resolution. Tradetelle Corporation Cagayan de Oro, Philippines April 2006 – June 2006 Arriba Telecontact Cagayan de Oro, Philippines August 2005 – March 2006 Concentrix [formerly Link2Support] Cagayan de Oro, Philippines January 2004 – January 2005 SPECIAL SKILLS Skills in promotions and sales, marketing, telemarketing, quality assurance, and transcription. Proficient in MS Office applications like Word, Excel, and Powerpoint. Customer service skills, going the extra mile each and every time. EDUCATIONAL BACKGROUND Elementary • Bulua Elementary School [ Bulua, Cagayan de Oro City ] - Secondary • Liceo University [ Carmen, Cagayan de Oro City ] - • Lourdes College [ Cagayan de Oro City ] Collegiate • Silver Medalist, Journalism - *Reference Persons/ Trainings and Seminars attended: Available by Request