Farrah Jean Banihit

I have gained my experience when I worked as as a customer service representative in BPO industry. Through my experiences I was able to do these tasks:

• Maintain customer accounts and record account information.
• Oversee customer financial accounts and process customer adjustments.
• Make product recommendations or services to customers based on their needs and preferences.
• Oversee a team of customer service representatives and ensure they meet monthly quotas.
• Follow communication guidelines, policies and procedures.
• Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

I also gained experience as a Document Controller where I was able to do the following:

• Handling intake, scanning, verification, and storing documents.
• Filing and archiving relevant documentation.
• Retrieving files for other employees and customers when needed.
• Designing templates for documents, file types, and document databases.
• Checking and editing documents for accuracy and compliance.
• Controlling the flow of documents in and out of the department.
• Reporting errors or developments regarding document storage.
• Ensuring the secure destruction and disposal of sensitive documents.
• Updating and maintaining document management systems and physical records.
• Maintaining the security of confidential documents.

I am highly motivated and dedicated in providing excellent customer service. I take pride in knowing that the customers are satisfied with my services, which inspires me to continue my work.