Farouk Sadiq

SADIQ FAROUK SHEHU Email:-Phone: - Location: Block 2 Flat 6 Umme Street, Wuse Zone 1, Abuja Professional Summary: Highly motivated and results-oriented recent graduate with a Bachelor of Education in Administration and Planning. Possesses strong administrative, communication, and organizational skills honed through experience in educational settings and the corporate world. Eager to leverage educational background and professional experience to contribute to the success of a digital education initiative. Skilled in research, data analysis, , AI basics and project management, with a passion for promoting innovative learning solutions. Work Experience: EHL Hospital Present Customer service representative • Handled Customer Inquiries by responding to customer questions and concerns via phone, email, chat, or in person. • Provided Product/Service Information: Offered accurate details about products, services, and company policies to customers. • Resolving Complaints: Address and resolve customer complaints or issues, ensuring satisfaction while following company guidelines. • Processing Orders and Transactions: Assist customers with placing orders, processing payments, returns, and exchanges. • Maintaining Records: Keep detailed records of customer interactions, transactions, comments, and complaints for future reference. • Collaborating with the team to develop and execute strategies for catalog management to improve the customer experience and increase sales. • Upload product information using bulk flat files, ensuring data accuracy and integrity across all platforms. Panasharp Technologies April 2023 – January 2024 Secretary • Provide comprehensive administrative support to the team, including scheduling meetings, managing calendars, and handling travel arrangements. • Create and maintain accurate reports and presentations. • Contribute to project management tasks by assisting with research, data analysis, and documentation. Federal Mortgage Bank of Nigeria SA to the MD Feb 2022 - March 2023(NYSC) • Provided high-level administrative support to the Special Assistant to the Managing Director/Chief Executive Officer. • Managed the daily schedule, drafted correspondence, and coordinated meetings. • Maintained confidential documents and information. • Supported project initiatives through research, data compilation, and report preparation. Teaching Practice Hayil Said Jan 2020 - February 2021 (TP) • Gained valuable teaching experience under the supervision of Hayil Said Principal. • Developed engaging lesson plans and implemented effective teaching strategies for a diverse group of students. • Assessed student learning and provided constructive feedback. Education: • University of Abuja, Abuja, Nigeria Bachelor of Education in Administration and Planning 2021 • Police Secondary School Minna, Niger State First School Leaving Certificate (SSCE) 2015 ALX academy: AI Augumented professional development skills. Skills • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite, and basic knowledge of Learning Management Systems (LMS) • Administrative Skills: Excellent time management, organization, and prioritization skills. Adept at scheduling appointments, managing databases, and maintaining accurate records. • Communication Skills: Strong written and verbal communication skills, with the ability to effectively communicate with diverse audiences. • Research and Analysis: Skilled in data collection, analysis, and reporting. • Project Management: Experience in planning, organizing, and executing projects within deadlines and budget constraints. • Proficiency in the use of customer service software such as zendesk, Hubspot service hub and salesforce service • Learning Management Systems (Basic Knowledge) Hobbies: Watching football, Learning and sharing knowledge, and Photography. Referees: Available on Request.