Farouk Ashraf-|-
32 Mustafa El-Assal st. Ard El-lewa, Mohandseen, Giza, Giza, Egypt
PROFESSIONAL SUMMARY
Having lived abroad for 2 years, I gained a deeper understanding of international relations and cultures. I've worked in
different kinds of jobs such as translation and customer service which enhanced my ability to deal with all types of
customers from different backgrounds. I am a fast and eager learner and can adapt quickly to circumstances. I am
hardworking and committed to my responsibilities.
SKILLS
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Customer service and
engagement
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Microsoft Word
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Communication Skills
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Document translation
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Attention to detail
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Service sales
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Flight control coordination
•
Fast Adapter
EXPERIENCE
English Teacher For Foreigners
Nanjing Hankai Academy – Nanjing, China | February 2016 - September 2016
• Teaching English as a second language to Chinese students, doing presentations and ppt's.
Translator/customer Service/telesales
Nanjing Lingtian Xinxi Jishu Co. – Nanjing, China | March 2017 - July 2017
• Arabic/English/Chinese translation
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Online customer service
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Helped callers by offering information, researching issues and taking messages.
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Sold products to customers during routine service calls using strong cross-selling abilities.
Translator / Customer Service
Fission Tech. Company – Cairo, Egypt | October 2017 - December 2018
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Assisted customers with diverse needs, including locating items and navigating different retail processes.
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Dealing with Arab region clients, regular and VIP customers.
Customer Service
Tele Performance - Expedia – Cairo, Egypt | January 2019 - Current
• Earned GDS system experience for almost a year.
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Dealt with customers from different jobs, mainly US and Canada.
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Learnt how to handle difficult situations and challenging customers.
EDUCATION
Chinese-English-Arabic Translation
Faculty of Alsun - Ain shams University | Giza, Egypt | June 2019
1- Second place award in the Egyptian Chinese story telling Competition, April 2016
2- First place award in Confucius institution Chinese story telling, June 2016
3- A Scholarship from Confucius institution for one year in China.
4- A scholarship to study Economics & Trade in China Pharmaceutical University.
Chinese Languange and literature
Nanjing Normal University | Nanjing, China | July 2017
