Ifeoluwa Farore
Profile
Energetic and resultsbdriven professional wit- a strong ,ackground in customer
C U S TO M E R S E R V I C E
R E P R E S E N TAT I V E
servicej client retentionj and account management. ConsistentlQ surpassing
expectationsj I excel in providing topbnotc- supportj resolving issuesj and maintaining
-ig- customer satisfaction ratings. A proactive pro,lem solver wit- exceptional
Details
communication skillsj I t-rive in fastbpaced environments and ,ring a dQnamic
Lagos
approac- to ac-ieving ,usiness o,Bectives.
Nigeria
--N AT I O N A L I T Y
Nigerian
Employment History
Account Service Manager, FXTM (Exinity), Remote
O C TO 0 E R 2 — 2 2 % N OV E M 0 E R 2 — 2 2
As a mem,er of t-e retention team for -ig- netbwort- clientsj I ac-ieved a remarka,le
milestone of maintaining a 1——q customer satisfaction rating. T-is was accomplis-ed
Links
LinkedIn
,Q consistentlQ delivering critical and -ig-bzualitQ information to clients regarding
-ig-er investment portfolios. I proactivelQ coordinated virtual and facebtobface
market analQsesj providing clients wit- valua,le insig-ts to -elp t-em optimiFe and
maximiFe t-eir portfolios.
Skills
0Q demonstrating a deep understanding of t-eir investment needs and offering
Communication Skills
personaliFed guidancej I fostered strong relations-ips wit- clients and earned t-eir
Computer Skills
trust. T-roug- mQ expertise in market analQsis and effective communicationj I plaQed
CMS
CRM
Customer Service
a pivotal role in assisting clients in making informed decisions and ac-ieving t-eir
investment goals.
Customer Solutions ( Customer Success), FXTM (Exinity), Remote
HE0RUARY 2—21 % SEPTEM0ER 2—22
Microsoft Excel
In mQ role as a Customer Solutions Representativej I -ad t-e responsi,ilitQ of
Microsoft OfZce
successfullQ on,oarding new clientsj ensuring t-eir understanding of our products
Dendesk
and servicesj and addressing anQ issues or complaints t-eQ maQ -ave -ad. T-is involved
yata EntrQ
SGL
conducting informative and -elpful interactions t-roug- callsj emailsj mo,ile c-at via
'ugerQj as well as providing training sessionsj ,ot- inbperson and virtuallQ.
AdditionallQj I activelQ collected information regarding clients9 speciZc needsj ena,ling
yata AnalQtics
me to design and implement compelling incentive programs and promotions aimed at
hoogle Suite
en-ancing customer retention rates. 0Q consistentlQ ac-ieving 7—q of t-e targeted
mont-lQ proZle activationsj depositsj call ratingsj and knowledge assessmentsj I
Languages
demonstrated mQ a,ilitQ to effectivelQ meet o,Bectives w-ile maintaining a -ig- level
of performance and customer satisfaction.
Englis-
Customer Service Representative, FXTM (Forextime), Remote
O C TO 0 E R 2 — 1 J % WA N UA R Y 2 — 2 1
As a Customer Service Representativej I provided compre-ensive support to clients
across multiple communication c-annelsj including in,ound and out,ound callsj social
media c-at via C-at2yeskj emailj and live c-at via Dendesk. (it- a focus on prompt
responsivenessj I efZcientlQ addressed client inzuiriesj resolved issuesj and ensured
t-eir utmost satisfaction wit- t-e companQ9s products and services.
MQ commitment to delivering -ig-bzualitQ support extended to meeting keQ
performance indicators K)PIs consistentlQ. I am proud to mention t-at I ac-ieved a
remarka,le record of meeting )PIsj maintaining a consecutive streak of J—q or -ig-er
performance. T-roug- effective communicationj attentive pro,lembsolvingj and a
customerbcentric approac-j I continuouslQ surpassed expectations and contri,uted to
t-e overall success of t-e customer service team.
Education
Bachelor of Technology in Engineering, Federal University of Technology
Akure, Akure
W A N U A R Y 2 — 1 1 % M AY 2 — 1 7
yuring mQ academic BourneQj I pursued a degree in Mec-anical Engineeringj
specialiFing in Automo,ile Engineering. T-is educational ,ackground provided me
wit- a strong foundation in t-e principles and intricacies of ve-icle mec-anics.
AdditionallQj I complemented mQ studies ,Q activelQ engaging in postbgraduate
practical experiences focused on t-e diagnostics and repair of ve-icles.
T-roug- -andsbon involvement in diagnostic procedures and repair processesj
I gained invalua,le insig-ts into identifQing and addressing mec-anical issues
effectivelQ. T-is practical experience furt-er -oned mQ tec-nical skills and allowed me
to develop a compre-ensive understanding of automotive sQstems.
0Q com,ining t-eoretical knowledge wit- realbworld applicationj I -ave cultivated a
solid understanding of automo,ile engineering principles and practical expertise in
ve-icle diagnostics and repairs. T-is academic and experiential ,ackground positions
me well to contri,ute to proBects and endeavors wit-in t-e automotive industrQ.
Internships
Automobile Engineer in Training, Nigerian Airspace Management Agency
(NAMA), Ikeja
W U LY 2 — 1 5 % N O V E M 0 E R 2 — 1 5
yuring mQ academic BourneQj I pursued a degree in Mec-anical Engineeringj
specialiFing in Automo,ile Engineering. T-is educational ,ackground provided me
wit- a strong foundation in t-e principles and intricacies of ve-icle mec-anics.
AdditionallQj I complemented mQ studies ,Q activelQ engaging in postbgraduate
practical experiences focused on t-e diagnostics and repair of ve-icles.
T-roug- -andsbon involvement in diagnostic procedures and repair processesj
I gained invalua,le insig-ts into identifQing and addressing mec-anical issues
effectivelQ. T-is practical experience furt-er -oned mQ tec-nical skills and allowed me
to develop a compre-ensive understanding of automotive sQstems.
0Q com,ining t-eoretical knowledge wit- realbworld applicationj I -ave cultivated a
solid understanding of automo,ile engineering principles and practical expertise in
ve-icle diagnostics and repairs. T-is academic and experiential ,ackground positions
me well to contri,ute to proBects and endeavors wit-in t-e automotive industrQ.
