9Farooq Ahmad Khan
Present Address:
Home Mart International LLC
Muscat, Oman
Contact Mobile # -
India WhatsApp, IMO: -
Email Address:-
Personal Summary:
A confident and reliable IT Support Cum Purchase with 6 years 10 months hands-on experience
(out of which 5 years 4 Months in Abroad and 1 years 3 months in India) of working with
computers and resolving any support issues that are raised to Service Desk. Possessing a proven
ability to administer and control the operation, configuration and maintenance of computer based
on information systems, as well as having an eye for detail and able to multi-task under pressure.
An excellent communicator who can relate well with people at all levels and had the flexibility of
working well as part of a team and on my own.
Areas of Expertise:
1st/2nd Line Issues
Infrastructure Support
Microsoft Technology
Remote Support Tools
System Back-up
End User Support
Hardware Exposure
Problem Identification
Desktop Support
Diagnosing Hardware and Software Faults
Testing & Evaluating New Technology
Windows Active Directory.
Configure Switch, Router
Educational Qualifications:
Name of the Course
Board/University
Year
B.A.
Avadh University Faizabad U.P. India
2012
Hardware And
Networking
Jetking Learning Center Lucknow
2011
H.S.C (10+2)
U.P. Board Allahabad
2009
S.S.C.
U.P. Board Allahabad
2006
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Position: IT Support Cum Purchase –April 2018 to Till Date.
Purchase Support:
Responsible for Group Purchase of aluminum composite panel sheets , sanitary
ware and accessories , kitchen accessories , ceramic tiles , granite ,gypsum,
acrylic sheets , forex / pvc sheets , water heaters , wardrobe accessories , cookers
, chimneys , doors , water purifiers , down lights , water dispensers , exhaust fans
, ceiling fans , home décor , sofa sets , bedroom sets, or water purifiers .
Direct co-ordination with Suppliers, Meetings and Negotiations – both Local &
Imports(China, Turkey, Germany, India, Italy, Malaysia, Saudi, UAE, Taiwan)
Undertake auditing and related approval of the transactions including customs,
transport, clearance process as well as good received notes.
Prepare good received notes, local & import purchase orders for the dealt
products.
Process purchase orders and requisitions for products.
Communicate with prospective vendors to determine terms and availability.
Prepare reports for costs and market conditions.
Payment process, track consignment, bill approvals, files signed purchase orders.
Maintain thorough records of orders.
Close communication with Sales Team on daily basis to push for sale based on
Budgets and deficit.
IT Support:
Installing authorized software to laptops and desktops.
Assists in maintaining LAN records and, as appropriate, telephone systems cable.
Network and connect computers within organization to better communication.
Setup computers and install software for various applications and programs
Diagnosing and resolving technical issues.
Setting up and configuring new laptops and desktops.
Experience in a IT Support environment.
Knowledge of technical hardware and software.
Knowledge of media products and applications.
Maintain network facilities in individual machines, such as drivers and settings of
personal computers as well as printers.
Diagnose and quickly resolve a wide range of Windows applications and
networking problems to help minimize downtime.
Assist in user/hardware movement and branch relocations.
Mean time to repair – Onsite analysis, diagnosis and resolution of desktop
problems for end user,
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Position : IT Help Desk Support–September 2015 to March 2018
Company: Consolidated Contractor Group (CCC) –Qatar.
Project: BaniHajer Road Project.
Major Duties & Responsibilities:
Assists staff with the installation, configuration, and ongoing usability of
desktop computers, peripheral equipment and software within established
standards and guidelines.
Installing authorized software to laptops and desktops.
Assists in maintaining LAN records and, as appropriate, telephone systems
cable.
Network and connect computers within organization to better communication.
Setup computers and install software for various applications and programs
Diagnosing and resolving technical issues.
Setting up and configuring new laptops and desktops.
Patching of network and phones.
Making of Cat 5 and Cat 6 e network cables were necessary.
Works with procurement staff to purchase hardware and software.
Creating purchase requisitions for IT hardware/software.
Ensuring licensing for all software purchased is recorded and maintained.
Working extra hours to meet deadlines, as required and where reasonable.
Experience of Microsoft Active Directory, DNS, DHCP, Exchange and File
Servers.
Experience in a IT Support environment.
Knowledge of technical hardware and software.
Knowledge of media products and applications.
Maintain network facilities in individual machines, such as drivers and settings
of personal computers as well as printers.
Diagnose and quickly resolve a wide range of Windows applications and
networking problems to help minimize downtime.
Assist in user/hardware movement and branch relocations.
Mean time to repair – Onsite analysis, diagnosis and resolution of desktop
problems for end users.
Diagnose and quickly resolve a wide range of windows applications and
networking problems to help minimize downtime.
Position: IT Technician May 2014 to August 2015
Company: Acura Multi-Screen TalojaNavi Mumbai, INDIA
Major Duties & Responsibilities:
Installation of Operating System like Windows XP, Windows 7 required for the
users.
Configuration & trouble shooting of Printer, Modem and Scanners available at the
project.
Cabling & crimping for systems, switches & Routers etc.
Installation, Configuration and Maintenance of Active Directory, Group Policy.
Install, upgrade, Support and troubleshoot for printers, Computers hardware and
any other authorized peripheral equipment.
Creating local profile and roaming profile.
Installing Adobe Acrobat, Adobe Reader and Adobe Flash player, WinRAR,
WinZip, Cute Pdf, Dream Viewer and Adobe Photoshop.
Work with Desktop team to diagnose and resolve issues a required.
Communicating with third party technical specialist.
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Position : Computer OperatorCum IT Technician –January 2013 to April 2014
Company: Almajal Al Arabi Group.
Client: Saudi Electricity Company Taif Saudi Arabia.
Major Duties & Responsibilities:
Data Entry
Work involves maintaining data properly and combining data from various sources to
generate an accurate result.
Maintain document logs for correspondence, material approval submittals, RFI
(incoming & outgoing).
Daily routine activities of Document Control, including distribution of documents,
maintaining electronic folders and directories, tracking and retrieval of documents.
Maintain registers of all receipts and issues or submissions of documents and
correspondence.
Expedite the return of documents and approvals or comments within the required time
period from internal and external parties to whom they have been issued or distributed.
IT Work:
Installation of Operating System like Windows XP, Windows 7 required for the
users.
Dealing with hardware and application support queries and issues Desktop Support
Administrator
Reference: Shall be provided upon request.
Personal Information:
Father’s Name
Date of Birth
Sex
Nationality
Marital Status
Permanent Address
Permanent Contact #
Passport No.
Place of Issue
Date of Issue
Exp. Date
Languages known
Hobbies/Interest
: Mr.Mohd. Shameem Khan
: 21stJuly 1991.
: Male.
: Indian.
: Married.
: H-No: 137 Maina Newariya Bahraich U.P. India 271882.
: -.
: V-.
: Lucknow India.
: 24-Dec-2020.
: 23-Dec-2030.
: English, Hindi &Arabic.
: Reading, Outing and Sports.
Declaration
I do hereby declare that the information given above is true to the best of my knowledge.
Dated:
Place: Oman
Signature
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