Farihah Abdullah

I am a reliable and detail-oriented professional with experience in cold calling, customer service, and documentation support. I have 1 year of experience in cold calling and lead generation, 1 year in a BPO customer service role, and 6 months as a Loan Documentation Staff. This combination of experience has helped me develop strong communication, organizational, and coordination skills.

In my cold calling experience, I handled outbound calls to generate leads, engage potential clients, and assist in appointment setting. I became skilled in communicating confidently, handling objections professionally, and maintaining a positive and persuasive approach in a fast-paced environment.

As a BPO Customer Service Representative for 1 year, I managed customer inquiries, provided accurate information, and resolved concerns efficiently. This role strengthened my communication skills, problem-solving abilities, and professionalism when dealing with different types of clients under pressure.

In my role as a Loan Documentation Staff for 6 months, I was responsible for organizing, processing, and verifying important documents. I coordinated with clients and internal teams to ensure accuracy and completeness of records, while maintaining confidentiality and attention to detail.

Across all my experiences, I have developed strong skills in communication, organization, time management, and responsibility. I am highly dependable, able to work independently, and committed to delivering accurate and timely results. I take pride in being someone who can be trusted with important tasks and responsibilities.

My goal is to continue building my career in roles that involve communication, coordination, and administrative or support tasks, where I can contribute to efficiency, organization, and overall business success.