Faridah
Muhammad
-om-
linkedin.com/in/faridah-muh
ammad
IT System Administrator,IT Support officer,IT Help desk technician
EXPERIENCE
SKILLS
Raddatech —IT System Administrator
Problem solving.
JANUARY 2020 - 2023
➢
Installing and configuring software, hardware and networks
➢
Monitoring system performance and troubleshooting issues
➢
Ensuring security and efficiency of IT infrastructure
➢
Monitor performance and maintain systems according to
requirements
Adaptability.
Troubleshooting.
Time management.
Communication.
➢
Troubleshoot issues and outages
➢
Ensure security through access controls, backups and firewalls
➢
Upgrade systems with new releases and models
CERTIFICATIONS
➢
Develop expertise to train staff on new technologies
Personal computer
maintenance
Trustfund Pensions LTD— IT System Administrator
APRIL 2019 - DECEMBER 2020
➢
Provided technical support and guidance to users
➢
Resolved hardware issues for all users in the organization
➢
Connected remotely to users off premise to resolve technical
issues
➢
Maintained all system applications,security and network
configurations
➢
Setting up new users and giving them internet access
➢
Operated the firewall for the organization
➢
Managed and maintained file servers
➢
Employed the latest security protocols
➢
Worked with hardware and software vendors pertaining systems
procurement and maintenance for the organization
Jaiz Bank Plc — IT help desk technician
MARCH 2018 - DECEMBER 2019
➢
Introduced a more suitable help desk monitoring system which
addressed recurring issues and reduced users downtime by 50%
➢
Provided technical support to users via phone,team viewer,email
or onsite
➢
Escalated unresolved issues to the appropriate unit for quicker
resolution
LANGUAGES
English
➢
Walked users through problem solving process
➢
Trained users on new applications to be implemented in the
organization
➢
Troubleshooted new issues arised
Mannir Esystems — IT hardware technician
JUNE 2015 - FEBRUARY 2018
➢
Maintained computer systems,troubleshooted errors and
repaired the organizations hardware
➢
Arranged maintenance sessions to discover and mend
inefficiencies
➢
Set up hardware,install,configure software and drivers
EDUCATION
University of east london, Malaysia — Bsc Honors Software
engineering
JUNE 2013 - JANUARY 2015
➢
MySQL,PHP,Apache
Informatics, Kazaure — International Advanced Diploma
DECEMBER 2009 - APRIL 2010
Informatics, Kazaure — International Diploma
APRIL 2009 - AUGUST 2009
