Faridah Kokola Nyiro

Nyiro Faridah Kokola : Administrative Support & Customer Service Professional | Records Specialist | Front Desk Operations Address Mombasa, Kenya Phone - Email - Gender Female Date of Birth 22nd of March, 2001 Place of Birth Mombasa,Kenya Marital Status Single Nationality Kenyan SUMMARY Motivated and courteous administrative professional with strong front office and records management experience, specializing in client service, communication, and digital filing systems. Proven ability to manage reception areas with professionalism, handle inquiries with care, and support smooth office operations. Passionate about delivering a warm, welcoming experience and ensuring efficient information flow in fast-paced environments. EXPERIENCE Jan 2024 — June 2024 Attachment - Records Registry - Kenya Institute of Highways and Building Technology (KIHBT) Nairobi - Managed classification and retrieval of 500+ institutional records using standard protocols. - Digitized and indexed archived documents, improving access efficiency by 30%. - Enforced document confidentiality procedures, ensuring data security compliance. - Maintained physical and digital file systems. - Assisted with front office tasks and document dispatch. - Performed receptionist duties including visitor reception and telephone handling. - Advised walk-in visitors on services and document requests. Dec 2019 — March 2021 Mentor - Bomu Dreams Girl Mombasa - Mentored 50+ girls in academics, personal development, and careers. webuildcv.com Powered by - Facilitated digital literacy and information preservation sessions. - Organized youth empowerment forums. - Maintained mentee documentation to archival standards. - Provided advisory to parents and mentees. Feb 2024 — Apr 2024 Hatua Library Community Service Projects Mombasa Conducted training on information literacy and digital tools. Supported clients in accessing and using digital library resources. PROJECTS Jan 2024 — May 2024 Digital Filing & Indexing System Designed and implemented digital record retrieval system using metadata and Excel tools. EDUCATION Present Diploma in Archives and Records Management - Kenya Institute of Management 2021 Certificate in Business Management - European Business University of Luxembourg 2024 Certificate in Python Fundamentals - Great Learning Academy 2024 Basic Literacy Training Certificate - Hatua Library 2020 Basic Entrepreneurship Certificate - Nesbony Teachers Training College webuildcv.com Powered by SKILLS Records & Documentation Customer Service & Admin - Document control procedures. - Records classification and archival filing. - RMS familiarity and metadata tagging. - Database management and lifecycle records handling. - Registry operations and compliance auditing. - Front office and reception operations. - Handling client queries (in-person, phone, email). - Client advising and interpersonal communication. - Microsoft Office Suite, Google Workspace, Outlook. - Task coordination and time management. - Culturally sensitive communication. Technical Skills Professionalism - Basic Python for data tasks. - Digital literacy and online research. -Microsoft Office Suite (Word, Excel, Outlook) -Google Workspace (Docs, Sheets, Drive) -Metadata Tagging & Digital Filing Systems Maintains respectful behavior, accountability, and ethical standards at all times. Confidentiality & Ethics Task Prioritization & Time Management Teamwork & Multitasking Decision-Making & Initiative CERTIFICATIONS 2024 Python Fundamentals Certificate - Great Learning 2021 Certificate in Business Management - European Business University of Luxembourg 2024 Basic Literacy Training - Hatua Library 2020 Basic Entrepreneurship - Nesbony TTC May 2025 Professional Diploma in Corporate Management - MFT Institute Online Completed a Professional Diploma in Corporate Management from MTF Institute, focused on corporate governance, strategic planning, business process optimization, and leadership principles. Developed skills in administrative decision-making, stakeholder management, and organizational performance. May 2025 Diploma in Administration Management - MTF Institute Online webuildcv.com Powered by Earned a Professional Diploma in Administration Management from MTF Institute, with practical training in office operations, communication, scheduling, and administrative reporting. Developed strong skills in supporting executive functions, coordinating workflows, and ensuring smooth day-to-day business administration. ACHIEVEMENTS 2024 Top Performance KIHBT Digitization Project 2024 Information Literacy Advocate Hatua Library - Community Mentor Youth Programs ACTIVITIES Volunteer - Redcross Participate in community outreach initiatives. Youth Mentor - Bomu Dream Girls Guided young girls in academic, career, and personal development. Led digital literacy sessions and supported family advisory. LINKS linkedin.com/in/faridah-nyiro-31llab226 OBJECTIVE To obtain a Front Office Receptionist position where I can leverage my skills in customer service, document management, and front desk coordination to enhance guest satisfaction and support daily operations with efficiency and grace. LANGUAGES English Kiswahili Fluent Fluent Digital Archiving Exploring Tech Tools Travelling Reading Non-Fiction INTERESTS webuildcv.com Powered by