Farida Machhwa Lightwala

Email-Address Tenerife (Spain) Phone -  Skills Farida Mohammadali Chopdawala 6+ Years Of IT Experience, Mainly in Support and Admin. Experienced in training and mentoring new members of staff. A confident public speaker with experience in giving presentations and training sessions. Worked in busy, pressurized environments where high standards are expected. Beginner in SalesForce Administration, but confident in managing the admin duties in CRM. Project Management Experience. Project Management Strong sales,service and marketing skills Experience Excellent Communication(Oral and Written) Skills Sales and Training Head Ambition and desire to succeed Nov 2021 - Present GeniusOne United Kingdom Administrative Skills • Answered calls, responded to emails, and spoke with clients face-to-face. Customer Service Skills • Proactively participated in meetings and helped create new practices. Flexibility • Handled customer complaints with empathy and composure. Excellent Presentation and Demo Skills. • Trained, coached, and supervised new staff members. Time Management and Organizational Skills • Processed a range of documentation and entered information into databases. • Helped management to identify workflow issues and find solutions. Multitasking Skills  Languages English Advanced Spanish Elementary Junior Project Manager One Dgtal technology United kingdom Nov 2021 - Present • Provided customers with updates on progress during calls and assisted senior managers in answering questions • Supported upper management and worked on cross-functional tasks • Developed project documentation and subsidiary management plans • Communicated with clients regularly on project status Customer Service PCP for Life Houston Sep 2021 - Oct 2021 • Responded to 100 + emails a day: solving any issues, assiting clients with any questions, processing refunds and offering personalized responses • Assisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish • Maintained and organized the online customer account database • Wrote weekly and monthly reports on customer interactions • Worked on team projects for new products and services avaliable to clients Help Desk Essar Information Technology India Apr 2004 - Apr 2006 • Tracked business applications using remote desktop and carried out mandatory scheduled backups, upgrades, and disk space management • Trained two interns in the company customer support policy as well as hands-on skills • Researched client issues to resolve complaints effectively • Communicated with frustrated clients to reduce their apprehension while maintaining a calm demeanor • Answered an average of 75 calls from clients daily, and asked clarifying questions to determine the problem at hand • Troubleshot and resolved a vast range of hardware, software, and network connectivity problems • Guided customers in resolving their problems in an efficient and professional way • Quickly located the root of clients' technical problems and implemented the most effective solution remotely Education Bachelor of Computer Applications South Gujarat University India Jun 2000 - Jun 2003 Salesforce CRM Done the Salesman CRM administration course online through the salesforce website