FARHANA
SARIPADA
WORK EXPERIENCE
SALES SUPPORT REPRESENTATIVE
Dyninno| June2022 - June 2025
O B J E C T I V E
Customer Support Professional with over
3 years of experience specializing in high
value retention and complex travel
accounts. Proven track record of securing
customer loyalty, resolving sensitive
issues, and maintaining high customer
satisfaction ratings. Adept at rapid
problem resolution. Ready to contribute a
blend of specialized support and strategic
retention skills to a dynamic team.
Addressed any issues or last-minute
changes that may arise, such as flight
delays, cancellations, or other
unexpected complications during a trip.
Acted as a liaison between clients and
the Airline, providing updates, and
answering questions about their
itineraries.
Managed customer databases,
organizing travel documents, and
processing payments.
SKILLS
Sales
Multi-tasker
Digital Fluency / Advanced
Strong written and verbal English
communication skills
Tech-savvy
Time Management
EDUCATION
MINDANAO STATE UNIVERSITY - LANAO DEL
NORTE AGRICULTURAL COLLEGE
2020
Bachelor of Science in Agriculture major in
Agronomy
CUSTOMER SERVICE REPRESENTATIVE
Concentrix| October 2021 - June 2022
Provided prompt, friendly, and effective
support to customers via phone, email,
and chat, resolving issues and ensuring a
positive experience.
Listened to customer concerns, such as
service issues, billing problems, or product
dissatisfaction, and work to resolve them
effectively. This requires strong problemsolving and negotiation skills.
