Farai Brenda Masiyazi

Contact Information: Farai Brenda Masiyazi --Professional Summary: Results-driven customer service professional with analytical thinking and collaboration skills. Proficient in Microsoft Office and Salesforce. Work Experience: 1. Customer Representative Agent, Zimworx (February 2024) - Managed client inquiries and requests - Utilized Salesforce to track client interactions and debt relief programs - Resolved customer issues and adjusted payment schedules 2. Customer Representative Officer, Omni Contact (December 2020 – January 2024) - Handled inbound/outbound calls and customer engagement - Identified customer needs and provided solutions - Upsold products/services 3. Receptionist, Zimbotools & Hardware (January 2016 - November 2019) - Managed front office operations - Processed sales, invoicing, and quotations 4. Personal Assistant/Receptionist, Showbyte Engineering (January 2012 – December 2014) - Managed front desk operations - Coordinated meetings and tender applications 5. Personal Assistant & Administrator, Lomas Financial Services (June 2011 – July 2011) - Managed MD's diary and client appointments - Performed administrative tasks 6. Sales Consultant, Planet Fitness (November 2009 – January 2011) - Generated leads and sold gym contracts - Provided customer service and support Key Skills: - Customer Service - Salesforce - Microsoft Office - Problem-solving - Analytical thinking - Time management Education: - Bachelor of Arts Degree, University of the Western Cape -) - Certificate in Customer Experience (May 2022-September 2022) References: Available upon request.