Farah Ladak

Farah Ladak Mobile:- Email:-CAREER OBJECTIVE An optimist with effective communication skills, aims for excellence to perform at the best of my ability, for the growth of the organization and self-development. PROFILE ↳ ↳ ↳ ↳ A resourceful and team oriented HR Manager with more than Ten years of experience in the U.S. operations both in voice and back office processes. Definitive strengths in improving productivity, Enhancing Quality, Implementing new methodologies and developing feedback mechanisms to identify errors. Retrain staff and provide senior management with decision-making information. Manage Payroll for all employees, including compensations and benefits. A quick learner and can easily identify organizational requirements through Management/Employee interactions. Proven ability to provide step by step plans and programs to help achieve Organizational requirements. Proven ability to develop and maintain high levels of morale, motivation and commitment among team members. Problem-solver / trouble-shooter with strong interpersonal and communication skill. EMPLOYMENT SCAN Operations HR Manager at Ripton Solutions Inc. since 1st April’17 till date. Job profile includes:↳ ↳ ↳ ↳ ↳ ↳ ↳ ↳ ↳ ↳ ↳ Managing the Recruiting and Staffing as per requirements in various departments. Come up with strategy for organizational departmental planning. Responsible for performance management and improvement systems. Work towards organization development and instill the same in other employees. Handle Employment and Compliance with regulatory concerns regarding employees. Look over employee onboarding, development. Work on policy development and documentations. Maintain Employee relations. Manage company, employee and community communication. Manage compensation and benefits administration for all employees. Employee services and counseling. Spoken English Facilitator at Let’s Talk . since 1 st March’14 till 30th March’17. Job profile includes:↳ ↳ ↳ ↳ ↳ ↳ ↳ ↳ ↳ Advising student on Career Options. Organising and delivering classroom lectures to students. Evaluating a students' class work and assignments. Preparing classroom and coursework materials, homework assignments, and handouts. Recording and maintain accurate student attendance records and grades. Classroom management. Developing English lesson plans in line with the National Curriculum. Maintaining discipline in the classroom. Creating a vibrant teaching atmosphere. Senior Customer Service Associate at Spanco Respondez BPO Pvt. Ltd. from 1st Feb’11 to 07 th Sep’12. Job profile includes: ↳ Work on building and maintaining business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. ↳ Mentor and give direction to junior team members and provide training on best practices. ↳ Assist Team LEad in ensuring performance goals are met. ↳ Assisting the Customer Service Representative (CSR) with difficult cases. ↳ Ensuring delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries. Loan Officer at Bank Of America pvt ltd.since 1st Oct'08 till 1 st Dec’10. Job profile includes:↳ ↳ ↳ ↳ ↳ ↳ ↳ Managing Customer Loan accounts. Receiving inbound calls for customers queries, complaints. Accepting loan installment payments on behalf of the organization. Assisting customers with efficient options to manage their debts and pay dues on time. Ensuring Customer Satisfaction, by achieving individual target for the month. Working towards meeting team monthly targets. Customer Service Representative at Altius Pvt. Ltd. from 1st Sept 05 to 9 th July 08. ↳ ↳ Collecting payments from the consumers. Achieve target & adhere to quality guidelines. ADDITIONAL INFORMATION ↳ ↳ Received appreciation from Let’s Talk for best teaching practices followed. Rewarded Best English Facilitator Award at Let’s Talk in March 2016. QUALIFICATION ↳ ↳ ↳ Graduation - Passed From Rizwi College, Bandra in BMM H.S.C. –Passed From Pune University in B.Com, 2002 S.S.C. – Passed From St. Joseph’s, Bandra, 2004 Computer Know-how Conversant with Windows 98, 99, 2000 & XP MS Office (Word, Excel, PowerPoint), Internet operations. I am capable of easily adapting to newer interactive programs. Typing speed of 30 w.p.m. PERSONAL PROFILE Date of Birth: 31th July 1987 Marital Status: Married Languages known: English, Hindi, Marathi. Nationality: Indian Hobbies: Travelling, Exploring new cuisines. References: Furnished upon request. Long Term Career Goals: At this point of time, I enjoy being a part of the Human Resources sector. I would like to grow in this sector, covering a variety of processes and application areas. I seek to acquire skills in management related disciplines and hope to lead global operations providing significant value-add to organizations I service.