Fanoula A. Burns

Fanoula A. BURNS 2904 sILVER SPRUCE LANE, ABINGDON, MD 21009 H- ▪ C- - EXPERIENCE Brand Associate, Old NavyPRESENT Abingdon, MD Provide exceptional and courteous customer service and assistance to consumers. Closely collaborate with store leadership and co-workers to quickly adapt to store changes and achieve company standards and goals. Coach and motivate co-workers to drive sales while maintaining exceptional customer service. Resolve various store matters based on knowledge of current prices and store operations and procedures. Provide information on the current and anticipated availability of stock items, suggest possible substitute items, explain price changes, process refunds or exchanges, handle consumer complaints, and elevate matters to supervisor, when necessary. Act as a partner between customers, sales associates, and store leadership. Perform all aspects of cash handling, cross-selling company products, and promoting brand loyalty programs. Use high work ethic standards to accurately and efficiently process financial transactions. Positively contribute to a respectful and inclusive environment for company customers and employees. Remote Inside Sales Assistant, Metro Housing SolutionsFebruary 2018-July 2018 Abingdon, MD Gather information including, but not limited to, home description, details for sale of home and current loan information by direct contact of owner. Locate potential clients by way of internet research, MLS and other available search tools and provide such market information to potential clients by way of direct mail or telephone calls. All Inside Sales Assistant duties described are done while working independently from home. Business Owner- Abingdon, MD Owned and operated a small business. Handled multiple operational aspects of the business, to include, but not limited to, the development of the company’s business, marketing, networking, and advertising strategy. Independently managed and maintained business accounts and company’s budget. Handled all the daily revenue, sales transactions, and shipment of products. Used business acumen, leadership, effective communication, time management, team building skills, networking, and computer competencies to generate profits and expand sales. Provided exceptional service to customers, including direct contact and follow up with various customers for appointments via phone or email. Front End Manger, Bed Bath and Beyond Bel Air, MD Managed and lead staff to achieve established goals for sales, production, customer service, payroll, safety and expense control. Supervisory responsibilities included assisting in interviewing, and training employees, planning, assigning, scheduling and directing employee work; providing input to performance appraisals, recognizing and developing employees, addressing complaints, and resolving personnel problems. Provided corrective feedback to employees under direction of the store manager. Closely collaborated with the store leaders to achieve store standards and goals. Provided proper training to employees in cash handling procedures, customer relations, and safety compliance and reporting. Regulated cash intake at the opening and close of shifts. Approved financial overrides, trained new cashiers, monitored cash limits, and ensured financial transactions were processed timely and accurately. Ensured store asset control and security policies and procedures were followed and enforced. Ensured excellent customer and staff relations. Provided a safe and welcoming environment for employees and customers. Mortgage Consultant, Ashland Financial Group, LLC Phoenix, MD Assisted future homeowners in securing mortgage loans. Provided expert advice, counseling, and high-quality customer service to create new business relationships and strengthen previous relationships. Developed positive relationships with real estate agents, builders, lenders, and consumers. Evaluated home loan applications, guided clients through mortgage process, and explained the legal intricacies. Reviewed applicants' credit history and financial status. Gathered documents and secured appraisals and titles. Displayed high work ethics and provided services in the best interest of borrowers. Negotiated with lenders on loan conditions, interest rates, payment due dates, and loan tenure on behalf of borrowers. Arranged and scheduled meetings between borrowers and lenders. Loan Specialist, Countrywide Home Loans Cockeysville, MD Collected all documents necessary for FHA and VA loan processing and underwriting. Interviewed customers and assessed their borrowing needs. Offered multiple options relating to interest rates, payment due date and loan tenure. Opened and followed up accounts. Ordered appraisals, communicated with the customers on loan disclosures, interest rates, closing costs, and on a credit issues for soft closing and their funding. Reviewed transfer title document for potential loan faults. Deposited all funds received. EDUCATION Virginia Polytechnic Institute and State University-Blacksburg, VA Bachelor of Arts, 2000 Major: Communications Studies: Public Relations Concentration, International Relations PROFESSIONAL DEVELOPMENT2018 Bookkeeping Course Online– bookkeeperbusinesslaunch.com Learned key bookkeeping skills including, Accounts Receivable, Accounts Payable, Reconciliation and Invoicing