Fanne Kerubo Nyamwamu- Mwambi
POSTAL ADDRESS: 61938 -00200, NAIROBI
TELEPHONE NO: -
EMAIL: -Web: www.fannemwambi.com
Career Profile I have been involved with the media, through my column with The People Daily for 6 years. Having worked in two communication firms, Khweza and Airtel Kenya since 2010 has also sharpened my skills pertaining to customer service, administrative and front office management. I am a very sharp, fast thinker who takes projects with an open mind and ensures teamwork is maintained and excellent results presented. I am well known as pleasant, a giver, motivator and high spirited individual.
Oral & written communication
Acting/ TV & Print Advertisement
Negotiation & conflict Management
Customer Service/ Care
Experiential Marketing
Training & orientation
Web content
Online Reputation Management
WORK EXPERIENCE- 10 years
Current Occupation 27th July 2011- Current
Administrator/ Researcher- Khweza Consulting Ltd
Accounts
Receiving Invoices and Preparing payments
Handling Statements, Invoices etc and Accounts Reconciliation
Office Administration
In charge of all office utility bills, licenses, petty cash, repairs and overall maintenance
Maintain and procure inventory
Coordinate delivery and mailing of office letters through postal or courier
Assist in Immigration procedures
Preparation and submitting Project Proposals and reports
Supervise supporting personnel
Logistics
Organize staff and visitors Travel plans i.e. booking flights, hotels
On projects and Campaigns I have been responsible for clients like KFC, BAT, RADCA (Responsible Alcohol Drinks Companies Association), Campari and King Beverage
HR Support
Conduct staff orientation and ensure consistent adaptation
Training and Recruitment of casuals
Advice MD on labour laws for compliance
Update and maintain leave database
Part Time Occupations / Freelance
November 2016 -2019
Featured as part of Main Cast in Santa Lucia TV Advertisement.
https://www.youtube.com/watch?v=6GNcErWSwwQ
October 2011- Current
Columnist Family Matters)- The People Daily Neswpaper
January 2015- Current (CSR)
Communication Mentor for School Candidates- Sibiah’s Start School
September 2015- Current (CSR)
Occasional Radio Consultant-Radio Africa Group
November 2017- Current
Social Media Manager- Facebook, Twitter, Instagram
Khweza Foods, Aj-Mkenya Online, Roadhouse Upperhill, Pebbles Kenya, Sibiah’s Stars School, Diani Springs Apartments and Trendyzzz Plus Fashion
Career
Experience & Achievements:
January 2011- July 2011
OUTBOUND Customer service Executive at Airtel Kenya via Spanco Raps
Quality call survey of customers at Outbound department
Ensuring quality service is offered by customer service representatives at inbound and outlet level
Offering resolution to queries and complaints to customers not satisfied with initial service offered
August 2010-December 2010
INBOUND Customer service Executive at Airtel Kenya via Spanco Raps
Receiving calls at the call centre (Inbound)
Offering first call resolution to queries and complaints
Escalation of issues to relevant teams for resolution
August 2007-January 2009
Lead Generator-Barclays Bank of Kenya
Assets and Issuing Department
Provide hands-on sales support to ensure quality service to customers
Handle loans, accounts, and credit in form of sales
Provide customer service through selling and cross-selling of bank products
EDUCATION
November 2016 –Ongoing Online studies
Diploma in Project Management- Alison
October 2007-Incomplete -Kenya Institute of Mass Communication
Diploma in Broadcast Journalism
April 2005-July 2005- Institute of Advanced Technology
I.C.D.L International Computer Driving License (part 1)
M.S Word, M.S Excel, PowerPoint, Outlook & Information and Communication
January 2001-December 2004
O Level Certificate - Kaaga Girls High School-Meru, Kenya
K.C.S.E Average Grade B (plain)
Maths- B, English- B, Swahili- B
Professional Development & Awards
Membership of Bloggers Association of Kenya (BAKE)
Online blog Writer for Websites
Open 2 Study Online Certificate Program
Management for a competitive edge
Entrepreneurship & Family Business
Negotiation & Conflict Resolution
Personal Details: Date of birth-
Health: Non-Smoker/ Medically fit
Holder of: Class E Driving License
Hobbies Writing, blogging, Mentorship, Reading fiction/ creative novels, TV casting, aerobics work out and traveling.
REFEREES
Agneta Alubala
Human resource Manager- Khweza Consulting Limited- Nairobi
Tell: --
Maina Muiruri
Managing Editor- The People Daily, Mediamax Ltd- Nairobi
Tel: --
Henry Ochieng
Director/ Founder- Headline PR
Tel: --
