Fanka Christabel Kibong

FANKA CHRISTABEL-- SKILLS Empathetic Patient Good problem solver Effective in communication Out-going, reliable, dependable, organized, helpful, punctual, cooperative, loyal. Proficient in the following communication tools; Slack, Zoom, and Google Meet, Text Messaging, Social Media, Email Chat. Adept knowledge of HubSpot and Zendesk CRMs. OTHER SKILLS Basic knowledge of Canva and Coreldraw designing tools. Calendar management Email inbox management Travel management Education University of Buea 2017 Bachelor of Science in Geology/ Environmental Science Government Bilingual High School Jakrir 2015 Secondary Education CERTIFICATION Alison 2023 November Diploma in customer service Coursera 2023 December Fundamentals of customer service Digital Witch Virtual Assistant Virtual Excellence Academy 2024 February Virtual Assistant SOLUTION - DRIVEN, COMMUNICATIVE, DETAIL- ORIENTED CUSTOMER SERVICE REPRESENTATIVE A professional customer service representative with over 3 years of experience, in trouble-shooting, giving product knowledge, and responding to phone and email inquiries from diverse customers ensuring loyalty and repeat business for a custom T-shirt printing brand in a timely and effective manner. Highly skilled in communication, and problem-solving, Committed to delivering high-quality results and giving customers a wow experience. RELEVANT EXPERIENCE Customer service representative/sales attendant James Arts & Graphics ADececmber 2021 - Present Engaged with diverse customers, communicating product information to them as well as provided personalized assistance to drive sales and customer satisfaction and retainability Resolved 5- 10 issues daily regarding customer purchases, and guided them to make informed choices. As a customer representative service, I answered 4-6 incoming calls as well as make outbound calls to both potential and existing clients. Responded to customer inquiries, on social media in a timely manner. Engaged with customers through likes, shares, and comments. Customer Service Representative/Sale Attendant Favour Shopping Center (Hybrid role) December 2018 - November 2021 Attended to more than 100 customers daily, receiving payment for purchases made. Called existing clients for debt repayments to the shop, as well as potential clients to boost sales, and increase the shop's revenue. Educated clients about our new products and how they can benefit them. Registered new stock to the company’s software to avoid loss of products Posted on the company's WhatsApp group, to keep customers informed about the availability of our products, and new products added, and updated them on price changes.