Famela Victor

Curriculum Vitae FAMELA L. VICTOR General Virtual Assistant Lead Generation Specialist Data Entry and Research Specialist “I’m your personal productivity partner, providing innovative tailored assistance to help you maximize the potential of your business.” I’m a motivated and dependable virtual assistant with nearly five years of experience helping businesses stay organized and on track. I’m detail-oriented, can handle multiple tasks, and adapt quickly to new responsibilities. My goal is to make your life easier by providing the support you need to reach your goals. I’m committed to building a lasting, trustworthy working relationship by being honest, reliable, and focused on quality. I’d love to work together to help each other grow and succeed. Mobile Number: - WhatsApp: - Skype: cid.9b8710af516f9cef Email:-Facebook: https://www.facebook.com/pham.lacang?mibextid=ZbWKwL OLJ Account: https://www.onlinejobs.ph/jobseekers/info/- My Portfolio: bit.ly/4nIDuKu Famela Victor |-| +63 - | Parañaque City | 1700 | Philippines August 2025 - September 2025 Atmosfera Kino | (Full-Time/Freelance, Project-based) Alex Morozov Lead Generation Specialist • I worked as a Lead Generation Virtual Assistant where I researched and collected names, contact numbers, and verified emails of actors and actresses from Backstage.com, strictly following SOPs. I consistently reached my daily quota of 106 leads without the use of paid tools, maximizing free trials and manual verification methods to ensure all data was accurate and reliable. October 2024 – May 2025 Floridian Pools Inc. (Full-Time, Project-based,Seasonal 8 months) Data Entry Specialist Virtual Assistant • Flōridian is a well-established company specializing in pool renovations and outdoor living enhancements throughout Florida. • As a Data Entry Specialist Virtual Assistant I’m responsible for researching and recording specific data points or numbers, aiming to complete 20 data entries per hour. I regularly review and correct data inconsistencies, missing information, or inaccuracies. I maintain detailed records of all data entry tasks, including progress reports and status updates. • I successfully researched and encoded thousands of listings demonstrating my efficiency, accuracy, and dedication to project timelines. November 2024 (Full-Time/ Freelance 1 month) Value Industrial Chat Support Virtual Assistant • Value Industrial was founded in 2007 and become a trusted name in the automotive, agricultural, and industrial sectors in Canada. • As a Chat Support Virtual Assistant, my task includes providing exceptional customer support by responding to inquiries via multiple platforms, including Kijiji, managing 50+ Facebook Marketplace accounts, and email, ensuring prompt and accurate communication in English and French. • I always ensure seamless communication by sharing specifications, features, images, and direct contact information based on customer needs. • I’m assisting customers with product information, pricing, features, and specifications for containers, shelters, domes, metal sheds, and related products. • I am also responsible for computing and providing delivery charges, quotes, and mode of payment details, using tools like Google Maps to determine the closest yard and optimize logistics. • Reposting and renewing daily ads on Kijiji and Facebook Marketplace are also part of my daily routine, adhering to platform guidelines and optimizing ad visibility. • I’m also coordinating with internal teams by sending detailed emails with customer inquiries and requests, including installation fees, customizations, and bulk discounts. Famela Victor |-| +63 - | Parañaque City | 1700 | Philippines September 2024 -October 2024 Scott’s Salon (Part-Time/Freelance, Project-based 2 months) Social Media Manager • As a social media manager at Scott's Salon, my primary responsibility is to manage the salon's Facebook group, ensuring a strong, engaging online presence. I balance creating witty, humorous, and trend-focused content with promotional posts aimed at boosting salon services such as haircuts, coloring, rebond, and treatments. • My task includes executing a social media strategy focusing on increasing engagement and growing the Facebook group. I respond to comments, messages, and customer inquiries on social media promptly, maintaining a friendly and professional tone. May 2016 - October 2024 Athena’s Educational Books & Toys (Part-Time, Locally owned Business -8 years and 6 months) Social Media Store Manager • Operating as a retailer of books, toys and educational resources. • Began in 2018 with fewer than 20 items of used books sold, and has been in business for +8 years. • Acquired and maintained positive evaluations and ratings. • As the Social Media Manager at Athena's Educational Books and Toys, I’m responsible for developing and executing a comprehensive social media strategy to promote the brand’s unique offerings of preloved educational books for children aged 0-12. The role requires a blend of creativity, strategic thinking, and an understanding of the target audience, which includes parents, teachers, guardians, and homeschoolers. My key goal is to drive engagement, website traffic, and awareness of ongoing sales, such as clearance promotions. • Invoicing, packing and shipping, writing descriptions, pricing ,bookkeeping, maintaining sales records, inventory, quality assurance, photography, internet research, and monthly report preparation were just a few of the tasks and responsibilities that were involved. I am helping to boost sales by producing captivating video material and expert demonstrations via live streaming. I execute and market goods via online marketplaces like Carousel, Shopee, and Facebook. • I‘m also assisting clients with questions regarding merchandise details, payment options, and delivery. I assembles online purchases from different e-commerce sites. My task is changing from one client to another depending on client’s need. February 2016 – July 2016 (Full-Time, Local 6 months) Quality Assurance Specialist • A delivery service with over 600 of the greatest restaurants, shops, and specialized stores, Twoanyone offers top-notch delivery, takeout, and catering services. Also collaborated with businesses that sold delivery-friendly goods, including flower shops, food supplements, and school supplies. • Adhoc task. It is my responsibility to source and manage the daily customer calls that agents receive. To guarantee that the team that received low quality assurance ratings improve, I focus on selecting the teams that should be observed first. I also provide the team leader with a report on each agent's performance based on the call monitoring activity's outcome and the quality of the customer service that was provided by the agent, enabling the team leader to take Famela Victor |-| +63 - | Parañaque City | 1700 | Philippines corrective action to enhance the agent's performance. I am motivating and coaching agents during every call. Supervising them and monitoring their weekly performance in order to assess them. September 2014 – February 2016 (Full-Time, Local 1 year and 6 months) Assistant Team Leader • Helping agents with their issues is my responsibility. Team members bring up employee relations issues, and I address and resolve them. It is constantly my obligation to decide how to manage the staff and make sure calls are answered quickly and correctly. I also provide suggestions on how to enhance local operations, effectiveness, and service. • My ad hoc role is to educate newly hired agents and riders on corporate policies, duties, and obligations in order to preserve efficiency and effectiveness in our workplace. April 2013 – September 2014 (Full-Time, Local 1 year & 6 months) Customer Service Representative • My role is to answer calls from both new and existing customers with a range of needs, including ordering, follow-up, special requests, instructions, merchant partnerships, and complaints. In order to keep clients happy, it's also my responsibility to respond to their issues and complaints, suggests solutions, drive positive outcomes provide support and offer information as needed to keep customers satisfied. I also do some ad hoc tasks by handling logistics work such as coordinating with our restaurant partners and the delivery rider to ensure that all necessary requests from customers are fulfilled. • During my time as an agent, I worked tirelessly to provide the best service possible to our customers, and because of my excellent performance, I was awarded as the Top Agent. Then later on promoted as an Assistant Team Leader. This promotion is a testament to my commitment to the company and my ability to lead and motivate a team. August 2012 – January 2013 (Full-Time, Local 6 months) Active Accounts Recovery & Management Specialist c/o L.S Gonzales & Associates Law Office Outbound Collection Specialist • Active Accounts Recovery & Management Specialist is a collection agency affiliated with Sky Cable. • In order to help clients pay their bills, it is my responsibility to assist them about their obligations and create a better payment plan which enables them to pay on time. In addition, I handle credit card and direct debit payment collection over the phone, keeping track of all contact attempts Famela Victor |-| +63 - | Parañaque City | 1700 | Philippines and their results. When debts are paid off, I update their credit files and remove from record. EDUCATION • • City University of Pasay City University of Pasay, commonly abbreviated as CUP is a city government-controlled, public university in Pasadeña St., F.B. Harrison, Pasay. Course: Bachelor of Science in Office Administration School Year:- Bachelor of Science in Office Administration (BSOA) is a four year degree program designed to provide students with knowledge and skills in business management and office processes needed in different workplaces such as general business offices, legal or medical offices. TRAINING YEAR Self-Paced Training: Lead Generation Tools & Techniques Focused on: Prospect Research & Data Mining List Building & Lead Enrichment Skip Tracing Inbound & Outbound Lead Generation Strategies Web Research & Contact Information Sourcing Lead Validation Tools 2025 ChatGPT Expert Professional Certification UDEMY SMM Social Media Marketing Professional Real Estate Virtual Assistant Basics General Virtual Assistant 101 Shopify 101 Gorgias Basic Navigation Zendesk and E Desk Basic Navigation Amazon E-Commerce Product Knowledge and Customer Service Amazon Online and Retail Arbitrage Helium 10 Basic Navigation Tactical Arbitrage Basic Navigation Project Management with Trello/ Asana Canva Course Pinterest Making Basic Customer Service Training Basic Facebook Ads Social Media Management Database Building Data Entry Leadership Peak Performance Training Product Research Google Suite Email Management Calendar Management Management and Leadership Skills in Today’s Corporate World - Famela Victor |-| +63 - | Parañaque City | 1700 | Philippines King Art Human Resources Specialist English Proficiency: A Factor to Success Strengthening Leadership and Management Through Values Formation Creating Effective Knowledge Management System Info-Technology - CHARACTER REFERENCES: Geraldine Miranda Realtime-Analyst- Krystel Charm Nidea Customer Support- May Ann Otico Executive Quality Analyst- Donna Michelle Mejia Customers Operation- Famela Victor |-| +63 - | Parañaque City | 1700 | Philippines