OLUSOLA FALORE
Alagbaka Estate, Akure, Ondo State |-|-
PROFILE
A reliable individual, great enthusiast with outstanding leadership skill to achieve results in projects and attain for the best with over a decade experience resolving industrial issues, customer complaints and resolution drive.
WORK HISTORY
SOGFAL GLOBAL CONCEPTS, Akure, Ondo State February 2021 – Present
Position: Virtual Assistant
Promptly respond to customer enquiries in person or via phone, email, mail or social media.
Quickly and efficiently open customer accounts by accurately recording account information.
Maintain Services by processing customer adjustments in a professional manner.
Increased customer base by 30% in the last five years in search of quick service.
SAILORS LOUNGE, LEKKI PHASE II, Lekki, Lagos State January 2018 – October 2019
Position: Virtual Assistant
Scheduling Appointments with prospective clients.
Making travel Arrangements & phone calls.
Accurate record keeping.
Managing correspondence & Email Accounts of the Office.
Marketing services targeted at driving sales.
ICONNECT SOLUTION TECHNOLOGIES, Ikeja, Lagos StateApril 2018 – November 2018
Position: Data Entry Officer
Search for and investigate information contained in files.
Perform regular database backups to secure data.
Input text-based and numerical information from source documents.
Provide occasional administrative support.
Sort and organize hard copies of paperwork after entering data electronically.
Review data for deficiencies or errors.
Assist with special projects that require large amounts of data entry.
Provide data entry support across departments on an ad-hoc basis.
FBN INSURANCE, Akure, Ondo State August 2016 – January 2017
Position: Data Entry Officer
Create spreadsheets to track important customer information and orders.
Transfer data from hard copy to a digital database.
Update customer information in a database.
Organize existing data in a spreadsheet.
Verify outdated data and make any necessary changes to records.
Operate common office equipment, like scanners and printers.
EAGLES’ ALTITUDE VENTURES, Abakaliki, Ebonyi State April 2015 – April 2016
Position: Customer Service Representative
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
SKIDD INTEGRATED FARMS LTD, Ijebu, Ogun State April 2014 – December 2014
Position: Customer Service Representative
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints; provide appropriate solutions and alternatives within the time limits.
Follow up to ensure resolution of customer issues/complaints.
Keep records of customer interactions, process customer accounts and file documents
EDUCATION
HND, Chemical Engineering2008
Federal Polytechnic, Bida, Niger State. (2001 – 2007)
CERTIFICATION/TRAINING
Jobberman Soft Skills Training Certification2021
Digital Bridge Institute Certification2021
LinkedIn Learning Platform 2022 Great Learning Platform 2022
Hubspot Academy 2022
VOLUNTEER EXPERIENCE
National Anti-Corruption Volunteer Corps - Non-Profit Organization March 2008
Volunteer Advocate reaching to the public on their takes on Attitude changes.
Team Lead on Project completion for Town hall Project.
Young Africa Leadership Institute (YALI) - Youth Mentoring OrganizationJanuary 2017 – Present
Worked as a volunteer youth mentor to empower and support children.
Developed productive after school activities for young adults to reinforce positive learning.
Lions Club International (LCI) – Non-Governmental OrganizationJuly 2017 – Present
Worked as a Volunteer in educating about Diabetes Awareness among Adults.
Carrying out Environmental awareness in the society.
PROFESSIONAL MEMBERSHIPS
Nigerian Institute of Management (NYSC Membership) (August 2008 – present)
Nigerian Society of Chemical Engineers (NSChE) (October 2019 – present)
SKILLS AND INTERESTS
Excellent Communication skill
Copywriting Skills
Technical skills.
Creative thinking.
Problem-solving skills. ...
Interpersonal skills. ...
