Falon Grant

Falon Grant Toronto, ON- To obtain a position as a Customer Service Representative/Admin Clerk where I can continue to utilize, strengthen and gain new skills. HIGHLIGHTS OF SKILLS AND QUALIFICATIONS: • Over 15 years of combined customer service and administrative experience in retail/financial settings • • • • • • Strong time management, multi-tasking and problem solving, and organizational skills Capable of working independently and as a team player Proficient in Microsoft Word, Excel, Outlook and Internet; can type 60 wpm Over 5 years of filing experience, using both paper and computer software systems Advanced communication and interpersonal skills with the capacity to follow company mandates Attention to detail, hardworking, flexible (shift work), reliable, willing to learn and take initiative Willing to relocate to: Toronto, ON - Etobicoke, ON - Vaughan, ON Work Experience Customer Service Representative Canada Fibers Ltd. - Toronto, ON August 2016 to Present •Dispatch; Arranging material disposal on behalf of new and current customers via phone/email •Sorting and filing daily paperwork for weekly and monthly reconciliation •Creating and pulling excel reports for supply chain management and accounting dept. •Writing up receipts and monthly statements on behalf of accounting dept. for ongoing and end of month reconciliation •Analysing data collected through company’s scale program to identify changes and/or trends •Creating new folders and filing paid invoices according to customer name and date •Checking, editing paperwork (tickets) for accuracy on behalf of accounting dept. Communicating with customers in order to correct discrepancies •Reception coverage; switchboard, receiving/sending packages on behalf of internal staff Customer Service Representative Miratel Solutions - Toronto, ON September 2013 to December 2018 Received on average 150 inbound calls from customers and employees daily • Managed up to 40 customer accounts daily using 5 computer programs simultaneously • Resolved customer concerns related to products and accounts • Performed retention calls to past customers' for upcoming campaigns to increase repeat business • Account receivables; Obtaining customers' payment for outstanding orders • Dispatching vendors to customers needing roadside assistance • Confirming/updating any pertinent information from vendors/customers and informing the necessary parties Office Admin Durban Dental Labs - Concord, ON February 2016 to June 2016 • A/R; obtaining payment from customers, performing collection calls in reference to outstanding payment • Purchasing; Placing orders, follow up on back orders on behalf of dental technicians, comparing and receiving best price for products for use in lab • Inventory control of office supplies and gold control between safe and technicians • Receiving goods; comparing invoices and packing slips to confirm correct items and pricing applied • Applying credits/ correcting invoices for customer accounts where applicable • Answering phones; addressing customer questions and concerns regarding pricing and turnaround time for patients’ cases • Dispatching pickups/deliveries to drivers throughout the day; making sure they are all accounted for by the end of the day • Prepare weekly/monthly sales and send to accountant for uploading • Reconciling credit card statements each month • Entering and confirming employees’ hours weekly for payroll and sending to owner for approval Administrative Clerk Roy Turk Industrial Sales - Toronto, ON November 2014 to March 2015 Matched packing slips with corresponding invoices • Scanned packing slips/delivery notes and uploaded into DDI system • Entered invoices with accuracy into DDI system; adjusting discounts and manual corrections to amounts due • Entered expense invoices (parking tickets, office supplies, truck maintenance etc.) and credit notes accurately and according to file • Filed all entered invoices by due date and all paid invoices away alphabetically in company cabinets for future reference • Assisted Accounts Payable in correcting discrepancies with payments Cashier Clerk Freshco - Toronto, ON June 2011 to June 2014 Assisted customers with their purchases as well as locating various merchandize throughout the store • Managed and handled all monetary transactions; Canadian and US currency, including debit, credit card, and cheques • Processed customer service requests for exchanges and returns and inspected bills for fraud protection • Introduced and implemented a weight conversion chart for front end convenience • Verified and processed coupons and price matches for customers' using competitors' flyers • File maintenance; adding, updating new and sales prices into system for weekly sales (flyer/in store) • Maintained clean working environment; keeping register area neat and free of debris, washing belts for health and safety purposes Cashier/Customer Service Sobeys - Toronto, ON January 2006 to April 2011 Assisted customers with their purchases as well as locating various merchandize throughout the store • Managed and handled all monetary transactions; Canadian and US currency, including debit, credit card, and cheques • Processed customer service requests for exchanges and returns and inspected bills for fraud protection • Maintained clean working environment; keeping register area neat and free of debris, washing belts for health and safety purposes Customer Service Representative Cash Money Cheque Cashing Inc. - Toronto, ON December 2008 to July 2010 Provided customer support for all inquiries and concerns • Managed clients' files within Cash Money's Point of Sale system, complied with company's guidelines for maintaining secure documents • Performed audits at beginning and end of shifts on paperwork, safe and tills for correct balancing • Qualified and processed clients' requests for short-term loans and provided service information • Handled and managed all cash handling and control responsibilities including foreign currencies • Verified and authorized various cheques including payroll, business, government and personal • Entered cheques into system and prepared them for deposit Education West Toronto Collegiate Institute - Toronto, ON 2003 to 2006 Skills Microsoft Office; Outlook, Excel, Word, Internet Explorer (5 years), Data Entry (numerical and alpha) (4 years), Phone etiquette (8 years), Accounts Receivable (2 years), Client Services (10+ years), Clerical (5 years), Cash Handling (8 years), Insurance (2 years), Inventory Management (3 years) Certifications/Licences Life, Accident & Sickness License November 2017 to November 2019 Licensed through Financial Services Commision of Ontario (FSCO) W.H.M.I.S. November 2014 to Present Workplace Hazardous Materials Information System Certified by Yale Industrial Lift Trucks - Forklifts Toronto