Fallon King

FALLON KING Executive Assistant Operations Management | Administrative Support | Interpersonal Communication - |-| https://www.linkedin.com/in/fallonkking | Fredericksburg, TX EXECUTIVE SUMMARY Dynamic professional with expertise in executive administrative support, project coordination, and communication management, backed by a strong record of managing teams, optimizing workflows and delivering exceptional administrative efficiency. With experience in fast-paced environments, technology and finance, and corporate environments, I excel at facilitating high-level executive operations and enhancing team productivity. Skilled in executive support including calendar management, data entry and record keeping, meeting preparation and travel coordination, with a strong attention to detail and problem solving mindset I ensure smooth operations for senior executives. My background includes managing complex scheduling, producing high-quality presentations and correspondence, and maintaining effective communication across diverse teams, seamless support in fast-paced, global business settings. Additionally, I have a proven ability to proactively resolve administrative conflicts and anticipate organizational needs, consistently meeting or exceeding performance targets and project deadlines. I am eager to leverage my skills in operations and executive administration to contribute to your company. Key Skills: Process improvement, operational efficiency, workflow optimization, proactive problem solving, time management, project management, interpersonal communication, self-starter, detail oriented, prioritization, customer service management, adaptability, team leadership, recruitment and onboarding, client relationship management, data entry, confidentiality, critical thinking, sales strategy, upselling, travel coordination, organization, customer satisfaction, complaint resolution, scheduling, training and development, billing and invoicing, customer retention, lead conversion, brand development, service quality assurance. PROFESSIONAL EXPERIENCE Founder & Principal Jacaranda Stays LLC., Fredericksburg, TX Sep 2021 – Current Jacaranda Stays offers premium property management services for vacation rental properties, providing maintenance, cleaning, and guest services to exceptional experiences for property owners and guests. As Founder & Principal, I manage a team of contractors, ensuring seamless operations and consistently high service standards for client properties. ● ● Managed a team of 6 contractors, ensuring a high standard of service was consistently maintained, resulting in a 99% client satisfaction rate over 3 years. Implemented rigorous property checks and maintenance systems, reducing complaints by 95 % and increasing referrals by 80% through consistently high service standards. Senior Service Leader & Sales Cuvee Wine & Piano Bar, Fredericksburg, TX Jan 2024 – Aug 2024 Cuvee Wine & Piano Bar is an upscale wine bar offering a curated selection of fine wines set to live piano music. As a Server & Salesperson, I delivered exceptional customer service while driving sales through upselling and personal recommendations to enhance the guest experience. ● ● Trained and managed 3 back-of-house staff, increasing positive feedback on service quality to ~75%. Boosted sales and average customer spend through personalized upselling and sales incentive programs to move old inventory and promote specials, resulting in company sales records. 1 Private & Confidential | Fallon King | - |- ● Implemented new systems of operations in both front and back of house to improve customer experience, inventory management, staff training and efficiency of day-to-day operations. Executive Assistant Handle It Inc., Jackson, WY Jun 2018 – Aug 2023 Handle It Inc. provides comprehensive administrative and operational support services to small and medium-sized businesses, specializing in payroll, client billing, and staffing solutions. As Operations Manager, I led recruitment, payroll, and client onboarding while ensuring operational efficiency and high client satisfaction. ● ● ● Led recruitment, onboarding, and payroll processing for 15+ staff members and 100+ clients, reducing time-to-hire by ~80% and billing discrepancies by ~95%. Streamlined onboarding, and inquiry response systems, achieving a top-tier service client retention rate of 99% over 24 months. Delivered essential administrative support to the CEO and accounting team, streamlining operations and contributing to efficient decision-making and financial processes. Property Manager Sequoia Homes., Jackson, WY Jun 2017 – Sep 2022 Sequoia Homes is a property management company focused on providing high-quality services to vacation property owners, specializing in property readiness and guest experience. As Property Manager, I oversaw staff coordination, maintenance, and concierge services for owners, ensuring the smooth operation and upkeep of properties. ● ● Coordinated a team of 8 cleaners and handymen, improving operational efficiency and achieving 100 % client satisfaction with property readiness. Reduced client complaints and improved efficiency of operation through staff training, operational systems, and enhanced guest experiences. EDUCATION International Baccalaureate Diploma Journey School of Teton Science Schools, Jackson, WY. 2018 – 2020 VOLUNTEER EXPERIENCE Horse Riding Instructor Bright Star Riding, Jackson, WY Apr 2019 - Oct 2019 CERTIFICATIONS & PROFESSIONAL DEVELOPMENT QuickBooks Online Pro Advisor, Intuit Inc 2020 QuickBooks Basics of Bookkeeping & Accounting, Intuit Inc 2020 MEDIA & PUBLICATIONS Course Creator, BNB360 2023 – Current TECHNOLOGY & SOFTWARE Operating Systems – MacOS, ios, Microsoft Windows Productivity – Office365, Google Workspace Accounting – Quickbooks 2 Private & Confidential | Fallon King | - |- Accommodation – AirBnB, VRBO Contracts – Eversign/Xodo Sign, DocuSign Project Management – Basecamp, HubSpot, Notion Social Media – Instagram, Facebook, X POS - Toast, Square 3 Private & Confidential | Fallon King | - |-