Fajube Olamide Temiloluwa

FAJUBE OLAMIDE TEMILOLUWA PROFESSIONAL SUMMARY Results-driven Virtual Assistant and Customer Service professional with over 14 years of formal and hands-on experience in banking, admissions management, telemarketing, sales support, and administrative operations. Skilled in CRM tools, email marketing, lead generation, and finance support, with strong organizational and multitasking abilities. Adept at managing responsibilities in both remote and on-site environments. KEY ACHIEVEMENTS Managed high-volume customer interactions in banking and corporate training environments Improved response time and workflow efficiency across all roles Generated and organized qualified leads to support sales outreach Maintained accurate CRM and operational records using HubSpot, Freshdesk, and Zoho CRM Supported telemarketing campaigns and email marketing to enhance customer engagement Coordinated admissions, scholarships, and client support at JPTS International Handled scheduling, email communications, and administrative duties efficiently Assisted in financial record-keeping with high accuracy Adapted quickly to multiple tools and systems CORE SKILLS Customer Support (Email, Phone, Chat) Lead Generation & Prospecting Cold & Warm Calling Telemarketing & Sales Support CRM Management (HubSpot, Freshdesk, Zoho) Email & Calendar Management Data Entry & Administrative Support Finance Support & Bookkeeping Basics Communication & Problem-Solving Time Management & Multitasking TOOLS & TECHNOLOGIES HubSpot, Freshdesk, Zoho CRM, Salesforce (Basic) Trello, Calendly, Picktime, Acuity Scheduling Google Workspace (Docs, Sheets, Gmail, Drive) Zapier, Slack, Zoom, Microsoft Teams PROFESSIONAL EXPERIENCE Customer Service Support – DDA Ventures (October 2023 – Present) Managed email and customer inquiries professionally Conducted lead generation and follow-up for sales support Performed inbound and outbound calls to engage prospects Maintained CRM records and supported telemarketing campaigns Scheduled appointments and managed daily administrative tasks Admission and Scholarship Officer – JPTS International (June 2020 – August 2023) Coordinated admissions, scholarships, and client support services Managed email communications and responded to student inquiries Maintained accurate records of applications and scholarship documentation Supported administrative processes and reporting for training programs Service Executive – First Bank Ltd. (August 2009 – November 2019) Provided high-quality customer service and support in banking operations Handled account inquiries, deposits, withdrawals, and financial transactions Maintained client records and ensured compliance with banking policies Assisted in cross-selling banking products and services to clients Supported daily operations and internal administrative processes EDUCATION Osun State College of Technology Higher National Diploma (HND), Banking and Finance – 2007 CERTIFICATIONS Nigerian Institute of Management (Chartered) – Proficiency in Management Nigerian Institute of Management (Chartered) – Graduate PERSONAL ATTRIBUTES Highly organized and detail-oriented Strong communication and interpersonal skills Fast learner and adaptable to new tools Professional and customer-focused Reliable and proactive