Faizan Aamir

Faizan Aamir Client Success Manager Experienced Customer Service professional bringing 5 years of quality performance in related roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Customer service professional skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Contact Work History Address House No 5a, Lane 4, Harley 2020-03 Present - Street Customser Success Associate PayActiv  Rawalpindi, Punjab, 44000 Phone   - E-mail   -Twitter https://www.linkedin.com/i Strategically building relationship with client and making sure their relationship with PayActiv is smooth Achieving enrolling targets for the company Introducing the product to new companies and making sure the product is rolled out in the best way possible Creating new stratgies to ensure continous growth Build partnerships with diverse internal teams and sales, finance and operations departments to streamline processes. n/faizan-aamir- – 2020-03 Skills Customer Success Manager Customer Success Solutions, Islamabad, Punjab  Provided solutions to operations issues for users of CRM US Mobile, working closely via phone, email, live Excellent  Teamed on hard push to resolve over 30 support Customer support Excellent Presentations tickets resulting from failed roll out of new version of Help-scout, clearing entire queue within 8 hours. Excellent  Assisted customers with product selection based on stated needs, proposed use and budget. Phone Excellent Technical chat and web teleconference with end users.  Engaged end users and answered questions via email, phone, website live chat and in forums. issues analysis Excellent Technical documents 2018-01 - Customer Support Manager 2019-01 Van Tibolli LLC , Islamabad, Punjab Excellent  Conferred with sales teams and team leaders to comprehensi communicate targets, boost revenue and on improve promotional strategies.  Researched and corrected regular, advanced Conceptual understandin and long-standing customer concerns to Excellent promote company loyalty. g  Trained and regularly mentored associates on HTML and performance-oriented strategies and customer XML Excellent service techniques.  Built partnerships with diverse internal teams and Software applications sales, finance and operations departments to Excellent streamline processes.  Managed and scheduled 10 employees to Software maintain optimal productivity. ASP.net Very Good 2014-02 - Customer Service Associate 2016-07 SkyScrappers, Rawalpindi, Punjab  Exceeded service objectives by applying proven Java customer service and sales best practices. Excellent  Evaluated customer information to explore issues, develop potential solutions and maintain high- CRM quality service. Excellent  Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Android  Managed customer relations and customer Very Good service through daily communication and interaction. 2013-01 - Project Canaflora 2015-01 Www.canaflora.ca  Providing customer support on inbound calls and also dialling outbound calls where necessary.  Placing customers flower orders on call and reaching different flower companies.  Receiving Inbound calls and placing orders.  Making outbound calls to different flower shops.  Answering customer queries and handling dejected customers.  Providing Chat support to customers.  Working on different payment solutions., Project Chat Support.  Answering different chats on the websites.  Fixing appointments with the customers. Education- J.D.: computer Science COMSATS - Islamabad Bachelors of Computer Science with Final year project in Android App development.  Minored in Android development 2012-01 - A levels: Science Subjects 2014-01 Completed High School 2009-01 - O Levels 2012-01 Roots School  O levels Completed  Levels in 11 subjects and distinctive grades. Interests Volunteer and leadership experience Multiple national and International debating championships. Certified KFC volunteer for helping poor. Have Worked for WWF in ensuring wild life security.