Faiza Kazim

Faiza Kazim Email:-LinkedIn : Faiza Kazim Objective: I find myself enthusiastic & passionate about my work, I’m a self-motivated person. I want to be part of your progressive organization where my qualification, education background & experience can have positive impact to your esteemed organization resulting in increased performance & productivity. Highlights: Quality assurance Guest experiences Public speaking Event planning Staff development Relationship building Sales & marketing Microsoft Office Suite Work Experience: Customer Service Executive, Booking Agent, Eminent4U. Permanent April 2018 It is a UK-based call centre. Worked on so many Tasks for them. Handling Inbound Calls and chatting on skype with their engineers and updating all the things on the software. Making out bound to set the appointment for their engineers and sorting their diary on daily basis. Checking policy details of existing and non-existing customers on the CRM when needed. Creating FNOL to book a job according to customer’s requirement when needed. Replying and dealing with engineers on skype and solving and listening to their queries. Solving all the queries of customer on Inbound. Optimizing the route of every engineer on daily basis. Chatting and coordinating with another department on calls and skype chat and solving the customer’s queries as per customer’s requirement. Each and every necessary note updating on the software regarding an individual job. Sending text and emails to the client via software. Sales & Customer Support Executive, E-paging Pvt. Limited Permanent March 2016-March 2018 Worked on different kind of campaigns.(US, UK, Canada & Dubai). Working on customer service campaign, Take patient’s calls & queries, And maintained the bridge between doctor & patient. Set their appointments and solved their queries. Making Outbound to set the appointments & find the potential clients. One year experience of SEO. On page & off page. Worked on SEO, SMO for different websites, Blogs & Commenting. Worked on a data entry project for an E-commerce website & other data entry. Authorization, Called to insurance companies to confirm their authorization. Maintaining and developing relationships with existing customers in person and via telephone calls and emails. Cold calling to arrange meetings with potential customers to prospect for new business. Responding to incoming email and phone inquiries. Acting as a contact between a company and its existing and potential markets. Gaining a clear understanding of customers' businesses and requirements. One Year Experience of SEO in E-paging. On page & off page SEO. Matco Foods Pvt. Limited (Falak Rice) Permanent Aug 2015-March 2016 Brand Ambassador It was basically a marketing based job, I achieved all their targets during my tenure. Qualification: B.com (Karachi University) 2017 Intermediate (FSC) 2014 Computer & Internet Skills: MS Office, (Word, Excel and Power Point). Graphic Designer (Adobe Photoshop, Illustrator, Corel Draw, In Design, In Page & Sketching) Internet Research Searching phone numbers and internet surfing. Certifications: DIEE Diploma in English language, Public Speaking from Eureka. Graphic Designing from Eureka. Abilities: Quick Learner. Accept Challenger as an opportunity For Success & Development. Excellent interpersonal and communication skills. Good Communication, Management, Presentation skills. Goal Oriented. Always interested in learning different languages. Communication Skills: Took initiative to find extra tasks when scheduled duties were completed. Built and maintained effective relationships with peers and upper management. Effectively communicated with others, even if the conversation was difficult. Selling Skills: Excellent selling skills with proven track record of B2B and B2C sales and appointment fixing. Sketching Skills: I’m drawing savvy since my childhood, I love creative ideas with brain storming.