Faiz Farouk

FAIZ FAROUK- - Abuja, Nigeria Summary Results-driven professional with 4 years of experience in IT sector. Skilled in Technical Support, designs, Product Knowledge, with a proven track record of projects done. I thrive in dynamic environments and excel at delivering high-quality results. Excellent communicator and team player, with a passion for continuous learning and innovation. Looking to leverage my expertise to contribute to a forward-thinking organization. Skills Product Knowledge Business Administration Designing (Adobe, Canva) Technical Support Videography Operations Management Appointment Setting Monitoring Call Center Operations Work ethic Experience IT SKY | Abuja Sales Engineer Visual specialist April 2023 – Present. Farsman | Abuja Customer Service Representative Part-time, Jul 2022 – Nov 2023. Sulfman | Abuja UI/UX | Graphics Designer Jan 2021 - Mar 2023 NASC | Abuja IT Support 2021 – 2022 Maison Decor | Abuja Customer Service Representative Nov 2020 - Dec 2021 Created web content for Contact Solution Center (KIRANI) and Sky-Pay project, ensuring visuals meet current trends. Managed content calendars and social media for KIRANI, Sky-Pay, and IT-Sky Solutions. Worked on the design and sales of products for KIRANI, Sky-Pay, and IT-Sky Solutions. Redesigned internal web platforms to increase client reach. Analyzed web and mobile content and structures to align with current trends. Created wireframes for new company projects. Collaborated with marketing to promote new company products. Communicated with customers to assess needs and schedule service appointments. Managed on-call schedule, notified technicians of assignments, and supported their needs. Maintained regular communication with technicians and customers to ensure satisfaction and resolve any issues. Handled administrative tasks as needed to support operational efficiency. Provided after-hours and on-call support with 24x7 availability for production support. Achieved 9 out of 10 in satisfaction evaluations among clients' solutions. Designed user experience interfaces using Figma to suit clients' solutions (Management system). Conducted research and user solution testing. Stayed up-to-date with design trends. Created graphical content and improved brand identity. Developed websites for company solutions using WordPress. Troubleshooted and resolved technical issues. Provided technical support on new trends. Maintained systems. Consulted with customers to resolve service and billing issues. Took special orders in person and over telephone, generating additional revenue every month. Excelled in exceeding daily credit card application goals. Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas. Education MSc in Management (Merits) Middlesex University, 2019 - 2020 BSc in Information Technology & Business Information Systems Middlesex University, 2018 - 2019 Diploma in Information Technology (Hardware Engineering) National Institute of Information Technology, 2016 - 2018 Certifications Personal Productivity and sales Mastery 2024 African School of Sales and Management Certified Illustrator Essentials 2022 Linkedin Certified Web and Mobile Designer UI/UX 2022 Udemy Certified Grahics Design 2021 DesignGuru hub Projects Website/Shops https://www.muviosolutionsltd.com/ | https://www.maisondecorco.com/ | https://thebilahidcations.com/ Canva/others https://drive.google.com/drive/folders/1gj581pGjINlSJ23hQmohWb2aLEI1vsmg?usp=sharing Mobile design https://www.figma.com/file/Wqr7BG2k7Ri7jziieNL4nQ/Rvue-system?node-id=0%3A1&t=o8L9EhnLmHIHMtxf-1