Faithful Ebereuche Chinazor

Faithful Ebereuche Chinazor Summary -- https://www.linkedin.com/in/faithfulchinazor Lagos, Lagos Dedicated customer support specialist looking to deliver timely, efficient and outstanding customer service. Effective communicator and creative problem solver. Self-starter seeking a rewarding position with a company that values its customers. Skills Oral and written communication Customer Service Soft Skills Computer and internet skills Advertising Accomplishments Resolved complaints and queries about a business venture. Collaborated with law school colleagues on tasks and assignments. Presented portfolio for assessment in PowerPoint slides. Created and managed social media pages. Completed learning path on customer service on LinkedIn. Referred friends to a cryptocurrency trading application, earning over $109 (₦ 45,000) in referral earnings. Built trusted relationships with friends on social media platforms. Launched a Facebook advertising campaign and drove leads to an online business through the ads campaign. Work Experience Legal Practitioner Legal Aid Council • Uyo, Akwa Ibom 11/2019 - 11/2020 Teacher Faith International Nursery and Primary School • Yenagoa, Bayelsa 08/2018 - 09/2019 Education BL: Law Nigerian Law School • Yenagoa, Bayelsa 07/2018 The team leader of law office externs at C.S Buruboyefe & Co, Tari Chambers Relevant Coursework Professional Ethics and Skills Corporate Law Practice Bachelor of Laws: Law University of Nigeria • Enugu, Enugu 12/2017 Member of Law Students Association House of Assembly Member of University of Nigeria Students Bar Association Relevant Coursework Commercial Law Introduction to Computer Science Introduction to Entrpreneurship Use of English Principles of Psychology Consumer Protection Principles of Small Business Management Introduction to Business Peace and Conflict Resolution Certifications 2021-09. Build Your Skills in Customer Service Learning Path - LinkedIn Courses Covered • Customer service foundations • Writing customer service emails • Phone-based customer service • Managing customer expectations • Problem solving and troubleshooting • De-escalating conversations for customer service • Creating customer value • Innovative customer service techniques 2021-09. Become a Customer Service Specialist Learning Path - LinkedIn Courses Covered • Building rapport with customers • Call control strategies • Handling abusive customers • Creating positive conversations with challenging customers • Serving customers through chat and text 2020-08. Jobberman Soft Skills Training Skills Covered • Personal effectiveness and time management • Effective communication presentation and storytelling • Business Etiquette and workplace ethics • Employability skills • Emotional intelligence and teamwork • Effective and active listening • Conflict resolution • Creativity and idea generation 2021-09. Learning Hubspot - LinkedIn 2021-09. Salesforce Essential Training - LinkedIn 2021-09. Providing Legendary Customer Service - LinkedIn 2021-09. Customer Experience Leadership - LinkedIn 2021-09. Cold Calling Mastery - LinkedIn Languages English