Faith Ukwen | Freelancer Resume

FAITH UKWEN Virtual Assistant | Administrative& executive Support | Customer Support PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant trained in administrative support, customer support, email and calendar management, and lead generation. Skilled in organizing workflows, managing communications, and supporting business operations using tools like Google Workspace, HubSpot CRM, Trello, and Monday.com. SKILLS & TOOLS Administrative Support | Customer Support | Data Entry | Product Management | Lead Generation | Email Management | Calendar Management | Internet Research | Communication | Time Management | Organization | Problem Solving | Google Workspace | HubSpot CRM | Monday.com | Trello | Apollo | Asana | Canva | Google Calendar EXPERIENCE Virtual Assistant (Project Experience) Career Crafter Academy | 2026 • Managed calendars and scheduled meetings using Google Calendar and HubSpot CRM. • Organized and responded to emails, prioritizing important communications. • Conducted lead generation and prospect research using Apollo and Hunter.io. • Tracked projects and tasks using Trello and Monday.com. • Created a one-week content calendar and customer avatars for marketing planning. Customer Service Speedaf Express Logistics |- • Provided customer support via email and phone, resolving inquiries efficiently. • Maintained and updated customer databases for organized communication. Customer Service & Marketing Associate Enugu Electricity Distribution Company |- • Handled customer queries, complaints, and service requests professionally. • Assisted with marketing outreach campaigns to increase service adoption. • Maintained records and reports of customer interactions for management review. EDUCATION Bachelor of Science (B.Sc) Banking and Finance University of Uyo | July 2025 CERTIFICATIONS Digital Skill: Virtual Assistat & Freelancer Career Crafter Academy VOLUNTEER EXPERIENCE Treasurer – Faculty of Management Sciences, University of Uyo | 2024 Managed financial records and monitored expenses for faculty activities. Secretary – Faculty of Management Sciences Electoral Board, University of Uyo | 2025 Recorded meeting minutes and maintained documentation for electoral processes.